Manager, Customer Success – Upmarket
About the role
About Vanta
At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
Role Overview
As the Manager, Upmarket Customer Success, you will lead a team of CSMs responsible for onboarding, adoption, value realization, and retention across a fast-growing segment of our customer base. You'll build a high-performing team that is customer-obsessed, data-informed, and skilled at navigating complex customer environments.
This role requires strong strategic ownership, excellent coaching capability, and comfort operating at multiple altitudes in a fast-paced environment. You'll partner closely with Sales, Account Management, Product, GRC SMEs, and Support to deliver measurable customer and business impact.
What You'll Do
- Hire, mentor, and develop a team of Upmarket CSMs while fostering a culture of accountability, customer value, and continuous improvement
- Drive consistent execution across onboarding, adoption, risk management, success planning, and renewal influence
- Inspect team and segment performance using data; coach CSMs on prioritization and leading indicators of customer health
- Build repeatable processes that scale—reducing ambiguity and increasing velocity across the customer lifecycle