Manager, Customer Onboarding

About Deel

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform.

With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries. Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries and speaks 74 languages.

About This Role

As the Manager of Customer Onboarding, you will lead a growing team of Onboarding Business Managers (OBMs) who help customers successfully adopt the Deel platform.

Key Responsibilities

• Manage and grow a team of OBMs, including recruiting, hiring, and training new team members
• Drive team motivation and support individual personal development
• Set KPIs for the team and ensure targets are met
• Become an expert user of the Deel platform and ensure your team reaches the same level of expertise
• Handle escalations, support the team with difficult customers and complicated cases, and drive resolution
• Lead initiatives that impact cross-onboarding teams and improve customer journeys holistically
• Partner with internal teams including Sales, Support, Operations, Product and Engineering to deliver the best customer experience
• Suggest and implement ideas for optimizing customer onboarding processes