Manager, Consulting Services

Accountabilities

• • Lead the Consulting Services function by establishing structure, consistency, accountability, and effective delivery practices across teams, projects, and engagements.
  • Build and maintain a high-performing team culture through clear direction, coaching, mentoring, empowerment, and performance management.
  • Act as a trusted operational advisor to consulting leadership, contributing to strategic planning, execution, and continuous improvement initiatives.
  • Develop and continuously enhance delivery frameworks, onboarding playbooks, workflows, and scalable methodologies.
  • Identify operational bottlenecks and inefficiencies, then lead initiatives that improve productivity, quality, scalability, and customer outcomes.
  • Own tracking and reporting for key performance indicators, including utilization, delivery timelines, project health, capacity, and customer satisfaction.
  • Partner with PMO and other consulting teams to coordinate seamless delivery of strategic and complex projects.
  • Develop and review dashboards, reports, and operational data to provide actionable insights and support leadership decision-making.
  • Conduct post-engagement reviews, document lessons learned, and translate findings into improvements to processes and delivery practices.
  • Manage resource allocation across active and upcoming projects, balancing team capacity, customer needs, and business priorities.
  • Maintain visibility into team bandwidth, proactively identify staffing or delivery risks, and communicate gaps to relevant stakeholders.
  • Optimize project management platforms and operational tools while ensuring data accuracy, consistency, and reliable forecasting.
  • Train team members on services, processes, and tools, serving as a go-to resource for operational questions and support.
  • Represent the consulting function in internal operational forums and cross-functional initiatives.
  • Contribute directly to customer and internal projects as a Project Manager, Engagement Leader, Service Consultant, or Executive Sponsor when needed.

  Requirements

  • Bachelor’s degree required.
  • 3–5 years of experience in operations, consulting delivery, project management, or program management.
  • Demonstrated ability to lead strategic operational initiatives while remaining comfortable with hands-on execution.
  • Proven experience building, leading, coaching, and motivating high-performing teams.
  • Strong analytical skills, including experience with performance reporting, dashboards, data analysis, and data visualization.
  • Demonstrated ability to design scalable processes, delivery frameworks, and operational methodologies.
  • Strong resource planning, risk management, performance tracking, and organizational skills.
  • Excellent verbal and written communication skills, with the ability to influence stakeholders across departments and organizational levels.
  • Strong customer orientation and the ability to understand customer needs and adapt onboarding and delivery approaches accordingly.
  • Experience driving process adoption, managing change, and supporting organizational transitions.
  • Ability to work effectively in a fast-paced, cross-functional environment while managing competing priorities.
  • Strong problem-solving skills and a continuous-improvement mindset, with the creativity to identify and implement better ways of working.
  • Experience in a SaaS or enterprise services environment is preferred.
  • Current or prior Workday certification is preferred.
  • Knowledge of payroll, tax, and benefits processes is a plus.
  • Strong interpersonal skills, sound judgment, attention to detail, and a people-centric leadership approach are essential.

  Benefits

  • Fully remote work environment within the United States.
  • Values-driven culture that encourages innovation, collaboration, fresh perspectives, and continuous learning.
  • Opportunities for professional development, career growth, and upward mobility.
  • Exposure to strategic consulting initiatives and cross-functional projects.
  • Opportunity to make a meaningful impact on operational efficiency, team performance, and customer experience.
  • Collaborative environment that supports coaching, mentoring, and knowledge sharing.
  • Competitive compensation and comprehensive employee benefits, as provided by the employer.