Manager, Complaint Analyst - Remote, USA

Summary:

The Complaint Analyst Manager is responsible for planning, assigning, and leading the team responsible for the complaint intake, follow ups, and final complaint review, investigation, analysis, resolution, and trending of complaints. This includes ensuring the timely processing of complaints and adverse event reporting. The Product Monitoring Manager works with cross-functional groups such as Investigators, Medical Affairs, Regulatory, Operations, Customer Service and R&D to perform all aspects of handling.

In This Role, You Will:

• Manage high-performing Analysts by recruiting, selecting, orientating, and developing team member growth.
• Lead and motivate a high-performing team by communicating job expectations, developing action plans, monitoring and appraising work performance, coaching and counseling team members.