Manager, Cloud Services and Site Reliability

Accountabilities:

• • Lead, coach, mentor, and develop a high-performing SRE team, establishing clear expectations and fostering ownership, collaboration, accountability, and continuous improvement.
  • Drive reliability engineering practices across critical cloud services, including SLOs, SLIs, monitoring, alerting, capacity planning, and service health reporting.
  • Partner with engineering and platform teams to improve the architecture, scalability, resilience, maintainability, and operational performance of cloud-based systems.
  • Own and continuously improve incident management practices, including major incident coordination, post-incident reviews, root-cause analysis, and follow-up actions.
  • Champion automation, tooling, and engineering practices that reduce manual operational work and improve consistency and scalability.
  • Analyze operational data, service metrics, and risk indicators to identify reliability gaps, prioritize improvements, and communicate progress to technical and business stakeholders.
  • Partner with security and engineering teams to support secure, compliant, and operationally mature production environments.
  • Contribute to disaster recovery, infrastructure automation, CI/CD, cost optimization, and multi-cloud initiatives where relevant.
  • Improve documentation, operational readiness, and service management practices across teams.
  • Evaluate tools, technologies, and vendors that can strengthen service reliability and operational effectiveness.
  • Influence cross-functional stakeholders and help establish a culture focused on resilient systems, measurable service health, and continuous improvement.

  Requirements:

  • 5+ years of experience in SRE, DevOps, infrastructure, cloud operations, or a related technical operations discipline, including experience leading or managing technical teams.
  • Strong understanding of cloud platforms, distributed systems, production operations, and modern site reliability engineering principles.
  • Hands-on experience implementing or improving SLOs, SLIs, monitoring, alerting, incident response, and post-incident review processes.
  • Demonstrated ability to hire, mentor, coach, and develop engineers while creating a healthy, inclusive, and accountable team culture.
  • Strong communication and stakeholder-management skills, with the ability to explain complex technical concepts to engineers, product teams, and business leaders.
  • Proven track record of using operational data, structured problem-solving, and technical insight to improve reliability and team effectiveness.
  • Experience with infrastructure automation, CI/CD, disaster recovery, cost optimization, or multi-cloud environments.
  • Ability to influence operational change across teams and drive adoption of improved processes, documentation, and reliability practices.
  • Strong judgment and prioritization skills, with the ability to balance immediate operational needs against longer-term reliability and engineering improvements.
  • Comfortable working in a fast-paced environment where collaboration, ownership, and continuous learning are essential.

  Benefits:

  • Anticipated salary range of $151,000–$200,000, with actual compensation based on skills, experience, qualifications, location, budget, and applicable employment requirements.
  • Equity in the form of non-qualifying stock options.
  • High-quality health benefits.
  • Retirement plan with employer matching.
  • Flexible Time Off and Paid Time Off benefits.
  • Career development and growth opportunities.
  • Internal mobility and cross-training opportunities.
  • Volunteer opportunities.
  • Remote-friendly work environment.
  • Opportunity to make a meaningful impact on the reliability and resilience of business-critical SaaS services.