Manager - Clinical Operations - Global

What you’ll be doing:

• Supervise and lead clinical team members delivering services to a portfolio of customers
• Interview, hire, onboard, and support the professional growth of team members, including regular 1:1s, team meetings, and performance reviews
• Ensure high-quality, timely delivery of clinical services, including assessment, ongoing care management, crisis intervention and safety planning, care coordination and clinical training and presentations
• Monitor team caseloads and key performance metrics, implementing benchmarks and workflows that drive performance and meet internal SLAs
• Lead your team through rapid change and evolution as we evolve our approach to care to maximize impact for our customers and members
• Ensure that timely and effective Critical Incident Response and Management Consultation is delivered as needed
• Deliver case audit feedback and coaching, proving clinical consultation to ensure adherence to quality standards, clinical best practices, and documentation protocols
• Support operational readiness for high-acuity or after-hours needs, including periodic on-call responsibilities and coordination with overnight teams
• Collaborate with clinical leadership and cross-functional stakeholders to improve team processes, develop SOPs, and refine clinical models
• Maintain a pulse on emerging needs across your programs and work proactively to ensure clinical excellence, compliance, and responsiveness
• Foster a collaborative, mission-driven team culture that aligns with Spring Health’s values and commitment to removing every barrier to mental health