Manager Client Support RH Boutique Partners

About Waterworks

For over 40 years, Waterworks has elevated the bath and kitchen experience with exquisite fittings, fixtures, hardware and more. The company strives to be a participant in exceptional design moments through both its products and its presence in the world.

About the Role

The Client Support Manager is responsible for managing a team and overseeing operational processes and procedures across an assigned channel of business. This role manages a team of Client Support Specialists and a team lead to ensure efficient order and project management, operational consistency, and exceptional customer service in alignment with company guidelines and standards.

Key Responsibilities

• Lead, coach, and develop a regional team of Client Support Supervisors and Team Leads to consistently deliver a premium, luxury-caliber service experience to internal and external clients
• Build and maintain strong partnerships with showroom leadership and sales teams to support an exceptional client experience and seamless order management
• Partner with the Director to develop, refine, and implement standardized operating procedures across the division
• Oversee service execution for large-scale, high-profile, and special projects within the region, ensuring all service-level expectations and timelines are met
• Communicate critical business, operational, and performance updates through regular team meetings and ongoing communication

Work Location

• For showrooms within a 50-mile radius: minimum 2-3 days per week onsite, or more frequently as needed
• For showrooms beyond 50-mile radius: at least once per month onsite, with additional visits as required
• Work schedules may include occasional weekend hours based on operational demands

What We Provide

• Extensive training and career growth opportunities
• Competitive salaries and bonus potential
• Comprehensive benefits including medical, dental, and vision coverage
• 401k retirement savings plan
• Generous PTO program with vacation, personal, and sick time
• Summer half days and volunteer day
• At least 8 federal holidays plus one floating holiday per year

Note: Currently accepting internal applications through May 11th