Manager, Client Partnerships (U.K.)

About Wunderkind

Wunderkind is a performance marketing solution that uses AI and data to help brands acquire and retain customers through one-to-one, personalized messages across websites, email, text, and ads, guaranteeing a lift in revenue. Founded in 2010, Our goal is to scale a brand’s ability to create and grow customer relationships through websites, email, text, and ads. We believe individuals should have the freedom to choose the kind of internet they want. An internet that fosters genuine relationships with brands. An internet that treats humans like real people instead of “web traffic.” We also believe in empowering brands to treat their customers as individuals, satisfying their unique needs with tailored experiences and thoughtful communication. By expertly personalizing, automating, and scaling beautiful one-to-one experiences, Wunderkind helps brands acquire new customers at scale and keep them loyal for life.

About the Role

Our Client Partnerships team build, manage and grow client relationships and uncover new business opportunities, taking a consultative business development approach to the client lifecycle. They’re responsible for managing upsell and renewal targets, in addition to broadening and closing new business with existing client relationships.

As a Client Partnerships Manager, you will be a Wunderkind product expert, customer success pro, and business development consultant all in one. You’ll build trust, negotiate terms, adapt to change, and promote new opportunities for our clients to increase their revenue whilst partnering with Wunderkind’s best in class Customer Success team to deliver key objectives and proactively accelerate business opportunities.

We’re looking for a Client Partnerships Manager who has solid experience working in a quota-carrying, client facing role, preferably at an enterprise SaaS or marketing technology company. You’ll be driven by directly impacting the digital marketing strategy of some of the top brands in the world, and having a lot of fun whilst doing so! If you love the fast-paced environment of a startup, digital marketing, and working closely with clients, then this is a fantastic opportunity to join our growing Client Partnerships team in London.

Job Responsibilities

• Consult with c-suite contacts throughout Wunderkind’s client base to understand their business objectives, then working with CS to translate them into actionable digital strategies
• Identify opportunities to drive revenue growth with our existing clients through renewals, upsells and expansion
• Communicate how Wunderkind’s platform and products solve conversion issues, highlight both our value add and why we are the best in class
• Represent Wunderkind in high level negotiations with key decision makers of high revenue businesses
• Maintain the business relationship with the client and partner with our customer success team in delivering performance and driving revenue

Required Qualifications

• At least 3 years of experience in business development or customer success (account management with an upsell quota) within a SaaS organisation
• Track record of successfully impacting and progressing business growth
• Comfortable strategizing and consulting with C-Level execs at Fortune 2000 companies
• Empathetic and persuasive; a strong mix of emotional intelligence and business savvy
• Ability to tackle projects with little direct input or oversight; work with uncertainty and manage through many priorities and opportunities at once