Manager, Client Partnership - Media - Remote US

The Role

We expect a Manager, Client Partnership to build a strong understanding of the clients in their portfolio's business, challenges, goals, and SWOT. You'll help represent DEPT® to our clients, supporting relationships beyond organizational skills through a mix of account management and strategic support.

**This is a remote, US-based role. However, prefer candidates located on the west coast or central timezone.

What You'll Do

Client Management

• Support senior clients in developing annual media strategies
• Participate in recurring meetings with client-side leadership, focused on pushing their business forward, macro goals, industry trends/updates, and new opportunities to drive growth
• Help ensure client satisfaction by regularly communicating with key decision-makers
• Support client retention and growth efforts
• Assist in resolving issues that arise on accounts, whether internally or with clients, escalating as needed
• Support new business pitches and proposals alongside leadership and growth team

Business Knowledge and Compliance

• Assist in forecasting, reconciling, and monitoring client media revenue and profitability
• Help estimate, manage, monitor, and reconcile client out-of-pocket media funds
• Develop a working understanding of scope management, including tracking, managing, and flagging scope pacing issues
• Support management of client portfolio revenue, including updating relevant internal financial systems accurately and in a timely manner
• Assist in productizing our media services within a proposal and SOW
• Support drafting of SOW