Manager, Billing & Accounts Receivable

Accountabilities:

• • Own end-to-end billing, invoicing, accounts receivable, and collections for a high-volume portfolio of SMB customers, including recurring subscriptions and usage-based charges.
  • Oversee collections workflows, ensuring timely follow-up, accurate account resolution, consistent procedures, and effective management of overdue balances.
  • Monitor AR aging, identify risk accounts early, and implement strategies to improve DSO and reduce delinquency.
  • Partner with Customer Success and Support to resolve billing disputes, payment failures, and account issues quickly while minimizing billing-related customer churn.
  • Ensure promotions, discounts, free periods, introductory pricing, and retention offers are accurately reflected in billing systems and customer invoices.
  • Manage billing and collections for enterprise and DSO accounts with complex contracts, including multi-location structures, tiered pricing, custom payment terms, milestone billing, and usage-based fees.
  • Build strong relationships with enterprise customer finance and procurement teams to resolve disputes, address overdue balances, and negotiate payment arrangements when appropriate.
  • Partner with Sales and Legal before deals close to assess payment terms, invoicing triggers, true-ups, concessions, and other contractual provisions affecting billing and collectability.
  • Serve as the escalation point for high-value or contractually disputed receivables and ensure appropriate resolution strategies are implemented.
  • Design and implement scalable billing, AR, collections, credit, write-off, bad-debt, and related financial controls as the business grows.
  • Evaluate and implement billing, invoicing, ERP, and automation technologies in partnership with RevOps and Data to reduce manual work and improve operational scalability.
  • Develop reporting capabilities covering AR aging, DSO, cash-forecasting inputs, collections effectiveness, and other metrics required for leadership and board reporting.
  • Establish reliable processes that connect Sales and Customer Success initiatives with accurate billing execution, identifying potential revenue leakage or customer disputes before they occur.
  • Manage and develop the existing Billing/AR team while determining future hiring needs as transaction volume and business complexity increase.
  • Identify opportunities to use AI for automated dunning, reconciliation, dispute categorization, aging analysis, payment-risk assessment, and collections reporting.
  • Partner cross-functionally to pilot and scale AI-enabled workflows that improve efficiency without unnecessarily increasing headcount.

  Requirements:

  • 5+ years of experience in billing, accounts receivable, or collections, including meaningful experience in a startup or other fast-growing environment.
  • Demonstrated experience building billing and AR processes, systems, and controls from the ground up rather than simply maintaining an established function.
  • Experience managing high-volume, low-touch subscription or SMB billing and/or complex, high-touch enterprise or contract-based billing, with the ability to operate effectively across both models.
  • Strong Excel and spreadsheet skills, combined with experience using modern billing, invoicing, ERP, or financial systems such as NetSuite, Stripe Billing, Zuora, QuickBooks, or comparable platforms.
  • Strong operational judgment, particularly when balancing customer relationships, contractual obligations, collection priorities, and escalation decisions.
  • High sense of urgency and comfort working with incomplete systems or processes while actively building more scalable solutions.
  • Excellent written and verbal communication skills, including confidence handling customer-facing collections conversations and complex internal stakeholder discussions.
  • Ability to translate sales agreements, pricing structures, promotions, and contractual terms into accurate billing processes and systems.
  • Strong cross-functional collaboration skills, with the ability to work effectively with Finance, Sales, Customer Success, Legal, RevOps, and Data teams.
  • Curious, proactive approach to AI and automation, with a demonstrated preference for eliminating repetitive manual work and improving operational efficiency.
  • Ability to identify process gaps, anticipate revenue leakage, and establish appropriate controls before issues affect customers or financial performance.
  • Experience managing people or demonstrated potential to build, mentor, and lead a growing Billing/AR team is highly valued.
  • Experience in healthcare, dental, or another regulated industry with multi-location or DSO-style customers is a plus.
  • Experience partnering with Legal on contractual terms affecting billing and collections is a plus.

  Benefits:

  • Competitive compensation and benefits package.
  • Fully remote work within the United States.
  • Flexible, unaccrued paid time off.
  • Ongoing training and professional development opportunities.
  • Opportunity to build and lead a critical finance function within a rapidly scaling business.
  • Exposure to modern billing technology, automation, data, and AI-driven operational initiatives.
  • Opportunity to influence systems, processes, controls, and team structure as the organization grows.