Manager, Assessment Services (Remote, US)

Why You'll Love This Role:

The Assessment Services team at Newsela works with strategic and key accounts supporting customer assessment needs end to end. The Manager, Assessment Services is a hands-on leadership role where you will lead and coach the Assessment Services team. You’ll partner closely with Customer Service, Sales, Product, Marketing and other functional teams as needed. You’ll be the connective tissue that turns assessment expertise into real customer value.

What You'll Be Doing:

• Lead implementation & onboarding. Own how Newsela’s assessment products get stood up for customers, including onboarding, configuration and go-live support for strategic and key accounts.
• Deliver ongoing advisory & support. Build a team and a playbook that deepens the assessment relationship between Newsela and key accounts. This may include score interpretation, additional assessment needs, data coaching, and usage reviews that drive renewal-worthy outcomes.
• Manage assessment migration & content services. Oversee assessment migration and content services with clear scoping and quality standards.
• Lead the team. Hire, coach, and develop a team of individual contributors. Set clear expectations, run a healthy operating cadence, and create the conditions for people to do their best work.
• Operationalize and optimize the function. Optimize the intake, prioritization, and capacity model that lets the team scale without sacrificing quality. Document what works and change what doesn’t.
• Partner cross-functionally. Work side-by-side with other functional teams to make sure assessment services is a force multiplier for the broader business.
• Be a voice of the customer. Translate what you see in the field back into product and content priorities. Bring evidence, not anecdotes.

About You:

• A combination of 10+ years of experience in K-12 EdTech, assessment, and/or customer-facing professional services.
• 3+ years of people management experience, including hiring, coaching, and performance management.
• Deep understanding of formative and