Manager, AI & Systems Orchestration

Accountabilities

• • Own the end-to-end lifecycle of autonomous AI agents, including designing, building, testing, deploying, monitoring, and continuously optimizing Salesforce Agentforce workflows.
  • Develop AI-driven agent flows that automate GTM processes, increase operational efficiency, and improve customer experiences.
  • Define and implement data strategies across Data360 and Snowflake to create high-fidelity Unified Customer Profiles that provide real-time context for AI agents.
  • Design sophisticated prompts, system logic, dynamic routing, and non-linear workflows that improve agent performance and response quality.
  • Establish AI governance frameworks, agent boundaries, guardrails, and programmatic circuit breakers to support security, compliance, and brand standards.
  • Pressure-test autonomous systems against adversarial prompts, edge cases, hallucination risks, and failure scenarios before production deployment.
  • Oversee APIs, integrations, and data synchronization between customer data platforms and GTM systems to ensure agents have accurate and timely context.
  • Partner with Sales, Support, and Customer Success leadership to identify processes that can be transformed from manual or linear workflows into autonomous systems.
  • Translate complex business challenges and operational friction into practical AI solutions with measurable business value.
  • Drive continuous innovation in AI orchestration, systems architecture, data integration, and automation practices.

  Requirements

  • 3+ years of experience in GTM systems engineering, business systems analysis, technology orchestration, or a closely related field.
  • Hands-on experience implementing, managing, or optimizing autonomous AI agents in an enterprise environment; Salesforce Agentforce experience is strongly preferred.
  • Strong expertise in prompt engineering, agentic logic design, dynamic routing, and error-handling for non-linear workflows.
  • Familiarity with enterprise data platforms and technologies such as Snowflake, Salesforce Data360, and Agentforce.
  • Experience working with APIs, data integrations, and synchronization between enterprise systems.
  • Strong business acumen and the ability to translate operational challenges into scalable, AI-powered technology solutions.
  • Ability to think strategically while remaining comfortable with hands-on implementation, experimentation, testing, and optimization.
  • Strong analytical, problem-solving, and systems-thinking capabilities, with high intellectual curiosity for emerging AI technologies.
  • Excellent communication and stakeholder management skills, with the ability to collaborate effectively with business and technical leaders.
  • Salesforce Admin Certification or relevant AI, automation, or systems certifications is preferred.

  Benefits

  • Fully remote work environment.
  • Opportunity to shape the adoption of emerging AI and autonomous-agent technologies at an organizational level.
  • High-impact role with broad ownership across GTM systems, customer journeys, and operational automation.
  • Collaborative culture centered on empathy, innovation, customer impact, and continuous growth.
  • Opportunity to work closely with Sales, Support, Customer Success, and technology leadership.
  • Environment that encourages experimentation, bold ideas, and continuous improvement.
  • Meaningful opportunity to develop expertise in Agentforce, Data360, Snowflake, prompt engineering, and AI governance.