Manager, Accounts Receivable - Workers Compensation

Accountabilities:

• • Provide daily direction and communication to Accounts Receivable team members and team leaders, including work assignments, payer updates, center additions, and new market initiatives.
  • Lead, motivate, and develop team members through ongoing coaching, training, feedback, performance reviews, and professional development.
  • Support interviewing, hiring, onboarding, and performance management activities in partnership with senior revenue cycle leadership.
  • Maintain high standards of customer service when working with Accounts Receivable specialists, payers, healthcare centers, patients, and internal stakeholders.
  • Establish and maintain audit processes to assess the efficiency, accuracy, and completeness of outstanding Accounts Receivable management.
  • Monitor, analyze, and report key performance indicators such as days outstanding, accounts receivable over 90 days, and collections performance.
  • Develop, implement, and maintain departmental Accounts Receivable policies and procedures in collaboration with senior leadership.
  • Track and analyze department productivity, identify operational gaps, and implement process improvements to achieve or exceed performance objectives.
  • Help resolve service issues professionally, ensuring appropriate follow-through and timely resolution.
  • Handle sensitive patient and financial information with discretion while maintaining applicable confidentiality and compliance standards.
  • Collaborate across departments to align priorities, improve workflows, and support broader revenue cycle initiatives.

  Requirements:

  • High school diploma or GED required; a bachelor’s degree in business administration or a related field is preferred.
  • At least 5 years of experience in healthcare revenue cycle operations, with a minimum of 3 years of progressive leadership experience.
  • Strong knowledge of healthcare Accounts Receivable, billing, reimbursement, and revenue cycle processes.
  • Experience with practice management systems; familiarity with hospital EMR platforms such as Epic and/or eClinicalWorks is preferred.
  • Ability to calculate patient responsibility, including deductibles and coinsurance, and interpret Explanation of Benefits (EOBs).
  • Working knowledge of medical terminology, Current Procedural Terminology (CPT), and International Classification of Diseases (ICD) coding.
  • Strong analytical, problem-solving, decision-making, and organizational skills with exceptional attention to detail.
  • Excellent leadership, interpersonal, written, and verbal communication skills, with the ability to collaborate effectively across departments.
  • Professional customer service skills and strong phone communication etiquette.
  • Ability to communicate clearly with patients and stakeholders regarding medical, financial, and policy-related matters.
  • Demonstrated ability to manage competing priorities, remain flexible, and maintain productivity in a fast-paced environment.
  • Strong understanding of confidentiality requirements and the ability to appropriately handle sensitive information.
  • Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
  • A collaborative, accountable, innovative, and ethical approach to leadership, with a demonstrated bias toward action and continuous improvement.
  • Ability to work effectively in a remote environment while maintaining team engagement, performance, and communication.

  Benefits:

  • Fully remote work environment.
  • Full-time employment.
  • Healthcare-related benefits and workplace support.
  • Opportunities to lead and develop a dedicated Accounts Receivable team.
  • Professional growth through leadership, process improvement, and cross-functional responsibilities.
  • Collaborative environment focused on innovation, accountability, inclusion, and continuous improvement.
  • Up to 10% travel may be required, including travel between company locations and occasional out-of-town destinations.
  • Reasonable workplace accommodations available for qualified individuals with disabilities.
  • Equal employment opportunity and consideration in accordance with applicable federal, state, and local laws.