Manager, Account Management - University Partnerships

Manager, Account Management - University Partnerships

12twenty is seeking a Manager to manage and develop a team of Account Managers. This role is focused on team leadership, forecasting, and driving performance across retention and expansion.

If you are a self-motivated leader with a strong sales and customer success mindset, excellent communication skills, and a passion for building both people and partnerships, we’d love to hear from you.

This is a remote U.S. opportunity with a travel requirement of up to 20%.

As a Manager, you will:

Team Leadership & Coaching

• Lead, coach, and develop a small pod of Account Managers
• Provide ongoing deal coaching, pipeline inspection, and performance feedback
• Drive a culture of accountability, ownership, and continuous improvement
• Support reps in managing strategic and enterprise-level accounts
• Act as an escalation point for complex customer situations

Forecasting & Performance Ownership

• Own forecast accuracy and pipeline health for your pod
• Ensure consistent execution of deal strategy, pipeline management, and closing discipline
• Identify risks and proactively drive actions to hit team targets

Cross-Functional & Operational Impact

• Partner with Sales, Product, and CS leadership to improve customer journey and revenue outcomes
• Identify and implement process improvements and scalable playbooks
• Ensure alignment across teams to support consistent customer experience

Qualifications

• 5–8 years of experience in account management, sales, or customer success
• Proven track record of retention, expansion, and team leadership
• You’ve successfully led a team of 4–5 remote Account Managers, supporting them in owning and exceeding renewal and expansion targets
• You are a true coach at heart—whether as a player-coach or in a fully dedicated leadership role—with a passion for developing talent and driving consistent performance
• Strong forecasting, pipeline management, and performance coaching skills
• Excellent communication and cross-functional collaboration skills
• Bachelors degree

Preferred

• You bring experience in the technology space, ideally within a high-growth SaaS environment
• Salesforce and standard productivity tools (Google Suite, MS Office)
• Experience in a high-growth or scaling organization

Why 12twenty

Join a high-growth team focused on building a platform that drives real career outcomes. This role offers the opportunity to lead and scale a high-performing team, directly impacting retention, expansion, and customer success.