Manager - Account Fraud Enablement

About the Role

Mercury is building the banking stack for startups, and protecting customers from fraud is core to that mission. As the Account Fraud program has grown in complexity, spanning transaction monitoring, investigations, BPO operations, and an expanding set of fraud vectors across ACH, wires, checks, and cards, the organization has evolved into a two-pillar structure: Fraud Investigations and Fraud Enablement.

We're looking for a Manager to lead the Enablement pillar.

Responsibilities

This is a people management role focused on building the infrastructure layer of the fraud program. You will:

• Manage a team of risk investigators who own domains like QC program design, SOP development, BPO training, and operational tooling
• Build policies, training, quality systems, and tooling that enable investigators to make fast, accurate, high-stakes decisions at scale
• Partner closely with the Fraud Investigations Manager to ensure Enablement initiatives improve outcomes in production
• Scale operational programs while maintaining sustainable growth through quality playbooks and training

Ideal Candidate

This role is ideal for someone who has built or scaled operational programs in fraud, risk, or trust and safety. You understand that sustainable growth in fraud operations depends as much on the quality of playbooks and training as it does on the skill of individual investigators.