Managed Services Delivery Manager
About the role
Position Overview
As a Managed Services Delivery Manager, you own the ongoing delivery of one or more managed services engagements: keeping AI co-workers and the systems around them running in production, meeting service-level commitments, and serving as the steady delivery partner the client relies on. You bring the discipline to run a predictable service, the judgment to navigate everyday trade-offs, and the ownership to make sure the work stays healthy long after go-live.
Why This Role Matters
Delivery Managers are where Robots and Pencils’ promise of “production-ready AI in 30 to 45 days” turns into actual project plans, sprint cadences, and shipped work. On the projects you run, you set the pace of delivery, the discipline behind it, and the trust that builds when the team consistently ships on time. The work moves only as fast as someone is willing to own the plan, surface trade-offs early, and keep the team pulling in the same direction.
What You’ll Do
Craft & Delivery
- Own end-to-end delivery of one or more managed services engagements, ensuring service commitments, SLAs, and quality targets are met.
- Manage sprint cadences, project plans, and team alignment to deliver consistently on time.
- Serve as the primary delivery partner clients rely on for steady, predictable service.