Luxury Reservation Sales Consultant - Bilingual

Accountabilities:

• • Answer inbound reservation calls and assist guests in both English and French with room, suite, and package bookings across luxury hospitality properties.
  • Listen actively to understand guest preferences, travel plans, and expectations, then provide personalized recommendations that enhance their stay.
  • Use consultative selling techniques to confidently present premium room, suite, package, and experience options when appropriate.
  • Create warm, genuine, and memorable guest interactions by adapting your communication style and recommendations to each traveler.
  • Provide accurate, efficient, and professional service while navigating multiple reservation and customer service systems.
  • Represent responsible, ethical, sustainable, and guest-focused hospitality practices in every interaction.
  • Make informed decisions, take initiative, resolve guest needs effectively, and contribute positively to team performance.
  • Build lasting guest relationships by delivering a consistently high-quality experience that encourages satisfaction and loyalty.

  Requirements:

  • Professional-level fluency in both English and French, with the ability to communicate confidently with guests in both languages.
  • Strong verbal communication, listening, interpersonal, and customer service skills, with the professionalism expected in a luxury hospitality environment.
  • Experience and/or education in hospitality, tourism, sales, customer service, or contact centre operations is preferred.
  • A genuine passion for travel, luxury experiences, hospitality, and helping others.
  • Confidence, initiative, sound judgment, and the ability to make decisions while working independently and as part of a team.
  • Ability to navigate multiple software systems simultaneously while maintaining an efficient, personalized, and engaging guest experience.
  • Must be legally authorized to work full-time in Canada.
  • Must be available for a full-time, permanent schedule primarily from 6:30 PM to 3:00 AM, including weekends and holidays, with periodic weekends off.
  • Must reside and work in New Brunswick, Nova Scotia, Prince Edward Island, Ontario, or Québec.
  • Must be able to complete 4.5 weeks of fully paid onsite training in Moncton; travel and accommodation are provided for qualified candidates.
  • For the remote portion of the role, must have a suitable home workspace and a reliable high-speed wired internet connection; wireless and satellite connections are not permitted.

  Benefits:

  • $21.35/hour, including a $1.50/hour premium for French-language proficiency.
  • Additional $1.00/hour shift premium for hours worked after midnight.
  • $300 annual wellness subsidy.
  • 4 weeks of paid vacation and 13 paid statutory holidays.
  • Fully paid initial training.
  • 1 paid volunteer day per year.
  • Predictable scheduling with 2 consecutive days off and periodic weekends off.
  • Remote work flexibility following successful completion of the 4.5-week onsite training program in Moncton.
  • Company-paid medical and dental coverage for employees and their families.
  • Company-matching pension plan of up to 5%.
  • Exclusive discounted rates at luxury hotels around the world.
  • Opportunity to work within a diverse, multicultural, and inclusive team.
  • Professional development and career growth opportunities in the travel and hospitality sector.
  • Opportunity to contribute to sustainability, community initiatives, and responsible hospitality practices.