Logistics Coordinator (Scheduler)

Job Description

Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining consistently high-quality services. We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

We are seeking a dedicated and detail-oriented Logistics Coordinator (Scheduler). The Logistics Coordinator will be accountable to execute the tasks of building, scheduling and rescheduling loads for the client(s) within their team. A LC is also responsible for ensuring the day-to-day operational expectations of the client(s) are met. These are including but not limited to track and trace, document retrieval, internal problem escalation and resolution. A LC is responsible for supporting, creating and sharing best practices with all LCs within the business unit.

Responsibilities

• Build 40–50 truckload (TL) loads per day, entering shipment information accurately into Echo’s systems.
• Build loads using Optimizer and Accelerator, and build through Vooma where applicable per the account SOP.
• Schedule and reschedule pickup and delivery appointments through BiggerPicture.
• Follow the account-specific SOPs provided for each assigned account, ensuring loads are built and scheduled to customer requirements.
• Progressively identify and pursue automation opportunities within the SOPs to increase production and reduce manual effort.
• Validate shipment details (locations, dates, references, commodity, and special instructions) before releasing loads.
• Add notes and documentation to the relevant systems to provide full visibility of the load’s build and scheduling history.
• Communicate with shippers, receivers, and internal teams to confirm or correct appointment details when required.
• Answer and action emails related to building and scheduling in a timely manner.
• Partner with sales pods and operations to remove building and scheduling tasks from their workflows entirely.
• Escalate exceptions, blockers, and recurring issues to the appropriate Echo managers and team leads.
• Meet personal and team qualitative and quantitative targets.