Localization Specialist

Accountabilities

• • Manage localization projects and course package translation requests from initial requirements gathering through successful delivery, ensuring projects are completed on time and within budget.
  • Collaborate with internal and external stakeholders to identify localization gaps, troubleshoot translation issues, determine root causes, and implement effective solutions.
  • Coordinate with vendors and partners to manage localization deliverables, timelines, quality expectations, and ongoing relationships.
  • Develop, conduct, and track translation quality programs while monitoring localization issue trends and time-to-resolution metrics.
  • Analyze localization workflows and content localizability to identify opportunities for process improvements and more efficient solutions.
  • Create, maintain, and refine standard operating procedures, FAQs, blog posts, known-issue and fixed-issue documentation, and other external-facing content.
  • Monitor publishing queues and review, edit, and publish content and media in accordance with established technical writing standards.
  • Gather and analyze localization requirements in collaboration with requestors and subject matter experts.
  • Use data tracking tools to produce actionable insights that support localization performance and operational decisions.
  • Support high-priority localization initiatives and additional projects as business needs evolve.
  • Leverage AI-assisted authoring, summarization, translation, and quality-assurance tools responsibly, validating outputs for accuracy, consistency, and compliance with AI governance standards.

  Requirements:

  • Bachelor’s degree or equivalent relevant experience, with approximately 2–3 years of relevant professional experience accepted in lieu of a four-year degree.
  • Professional experience managing human or machine translation and post-editing projects.
  • Fluency in English and at least one additional language, such as Canadian French, Mexican Spanish, Brazilian Portuguese, Dutch, or Arabic.
  • Experience with Translation Management Software and familiarity with content management and learning management systems.
  • Working knowledge of GitHub and version-control practices.
  • Familiarity with technical content and web technologies, including JSON, XML, HTML, CSS, and JavaScript.
  • Strong project management, organizational, and problem-solving abilities, with the capacity to manage multiple priorities and deadlines.
  • Excellent written communication and technical writing skills, with an ability to create clear, accurate, and audience-appropriate documentation.
  • Strong interpersonal and collaboration skills, with confidence working across internal teams, external vendors, and subject matter experts.
  • Experience analyzing localization data, tracking issues, and translating operational findings into actionable improvements.
  • Ability to use AI-powered tools thoughtfully for content creation, translation optimization, summarization, and quality assurance while independently validating their outputs.
  • A continuous-improvement mindset and willingness to learn new technologies, workflows, and localization practices.

  Benefits:

  • Competitive base salary of approximately $57,750–$75,000 CAD annually, depending on qualifications, skills, education, training, and experience.
  • Flexible work arrangements designed to support work-life balance.
  • Wellness subsidy and reimbursement programs.
  • Potential eligibility for equity grants and variable incentives.
  • Competitive healthcare and employee benefits package.
  • Mental health support, employee and family assistance resources, and financial planning services.
  • Retirement planning support.
  • Tuition reimbursement of up to $4,000 CAD for continuing education through the SkillsWave program.
  • Two paid days off for eligible SkillsWave-related activities such as exams or final assignments.
  • Two paid volunteer days annually.
  • Home internet reimbursement.
  • Employee referral and recognition programs.
  • Learning, professional development, and career-growth opportunities.
  • Social events and access to dog-friendly office spaces at select locations.