Live Ops Specialist

About the role

We're hiring a Live Ops Specialist to help us scale Modo Boxes, our newest product on the gaming platform. You'll own the day-to-day build, configuration, and QA of the boxes that ship to players, along with the catalog items that go inside them.

This is hands-on, precision work. You'll take briefs from our Live Ops Lead and stakeholders across the company, turn them into correctly configured boxes, and get them out the door clean and on schedule. The volume is real and the details matter, so we're looking for someone who takes pride in getting it right and isn't afraid to push back when a brief doesn't add up.

What you'll do

• Build and configure Modo Boxes: contents, drop rates, eligibility rules, schedules, and player-facing copy
• QA each box before launch and fix issues before they go live
• Create the catalog items that feed into boxes, both physical and virtual, with clean metadata and economy parameters
• Keep the catalog organized so nothing gets lost, duplicated, or stale
• Sanity-check the math and configuration on every build
• Flag problems early: wrong drop rates, broken eligibility, conflicting events, unclear briefs
• Coordinate with the Live Ops Lead, Design, Product, and Engineering as needed
• Track how your boxes performed after launch and bring ideas for what to try next
• Contribute to checklists, templates, and docs that make the team faster

What we're looking for

• 2+ years in live ops, game operations, CMS configuration, or a similar back-office role
• Strong attention to detail and a methodical approach to high-volume, precision work
• Critical thinking. You question briefs, double-check your own math, and catch problems before they go live
• Comfortable managing multiple builds in parallel without losing track
• Clear written communication and ability to give and take constructive feedback
• Genuine interest in games and live operations

Nice to have

• Experience with live ops tooling, CMS platforms, or virtual economies
• Background in mobile games, social casino, or another live ops product
• Comfortable in spreadsheets for QA'ing economy values
• Experience writing process docs or building templates for repeatable work