Linux Manager

Linux Manager

Position Summary:

The Linux Manager is a senior technical leader responsible for the strategic direction and operational excellence of Linux service delivery across client ERP and mission-critical landscapes. This role drives architectural decisions, shapes service delivery standards, and leads a high-performing engineering team in a fast-paced managed services environment. In addition to technical oversight, the Linux Manager serves as a key stakeholder in client relationships, contributes to account growth strategies, and partners with senior leadership to align engineering capabilities with business objectives. The role reports to the Director of Application Support.

Key Responsibilities

• Lead, develop, and scale a team of 8+ Linux Engineers, setting clear performance expectations and fostering a culture of technical excellence and continuous improvement
• Provide strategic and day-to-day leadership across client environments, including systems performance management, capacity planning, and the delivery of proactive, value-added recommendations to clients
• Act as a senior 'player-coach,' setting technical direction and standards while stepping in on complex, high-priority engagements spanning performance optimization, patching, problem management, automation and scripting, data protection (backup & recovery), HA configurations, and major upgrades
• Own and continuously improve the incident, problem, and change management lifecycle; lead major incident reviews and root cause analyses and drive systemic corrective and preventive actions at program level
• Champion a culture of automation and operational efficiency — identifying opportunities for tooling, scripting, and process innovation that reduces toil and improves service quality at scale
• Build and develop engineering talent through structured coaching, mentoring, and career development planning; contribute to hiring decisions and team capability growth
• Build trusted relationships with clients, peer managers, and senior stakeholders; act as a credible technical authority and proactive partner in strategic planning
• Serve as the senior escalation point for production OS incidents, providing decisive technical leadership under pressure and clear communication to all stakeholders
• Partner closely with Client Success Management to identify emerging client needs, surface growth opportunities, and contribute to account strategy and expansion
• Collaborate with the Delivery Lead on capacity planning, scheduling, and resource allocation for client technical maintenance, upgrades, and project work
• Lead or participate in regular client technical reviews and executive briefings, providing strategic recommendations and improvement roadmaps
• Drive the creation and governance of comprehensive technical documentation, knowledge bases, and runbooks; ensure consistency and accessibility across the team