Life Cycle Services Specialist
About the role
JOB SUMMARY:
The Life Cycle Management (LCM), Cisco Lifecycle Renewals Specialist (LRS) is a customer-facing role that is responsible for managing customer Cisco renewal opportunities and support within assigned accounts. The LCM Cisco Renewals Specialist will work with the Trace3 account teams to determine client requirements and provide accurate renewal quotes for clients. The LRS is responsible for providing lifecycle support throughout the duration of the customers’ renewal cycle.
This role will actively participate in the sales process as an extension of the Account Executives by building relationships with customers and Cisco account teams, driving renewal revenue growth in region. This team member collaborates directly with the sales team and Cisco teams on renewals and lifecycle motions, as well as appropriate internal teams to ensure accurate quoting and ordering, and utilization of Trace3’s cloud-based asset management tool, LAMP where applicable.
SUMMARY OF ESSENTIAL JOB FUNCTIONS:
- Manage customer Cisco renewal opportunities and support
- Work with account teams to determine client requirements
- Provide accurate renewal quotes for clients
- Provide lifecycle support throughout the renewal cycle
- Build relationships with customers and Cisco account teams
- Drive renewal revenue growth in region
- Collaborate with sales and internal teams for accurate quoting and ordering
- Utilize Trace3’s cloud-based asset management tool, LAMP where applicable