Licensed Healthcare Agent Training Specialist

Purpose of the Position:

The Training Specialist fosters skill development and career advancement within the organization, by delivering engaging and impactful learning experiences. This role is an active educator that bridges the gap between organizational goals and team member development. This learning professional role has an early and lasting impact on the team member experience.

What You’ll Do:

1. Learning Design and Delivery: Onboard new team members with an emphasis on helping them learn their job role and connect with our culture. Design and facilitate training curriculum tailored to call center roles, including presentations, job simulations, role-playing exercises, web-based courses, videos, and other blended learning materials.
2. Learning Management: Engage with team members and managers to assess on-going training needs on process, procedures, systems, and regulatory updates. Discuss career-pathing opportunities with managers to align training with departmental growth. Provide regular feedback to directors and managers on individual and team performance.
3. Quality Assessment and Improvement: Identify knowledge gaps based on individual and team performance, aligning with organizational processes. Measure training outcomes. Assist in collecting and compiling course survey feedback to enhance training quality.
4. Compliance and Safety: Ensure new hires complete mandatory training on health, safety, and compliance requirements/practices. Support leadership on remediating team member compliance violations.
5. Collaboration and Communication: Participate in and contribute to team collaboration and communication. Engage with team members on camera and in digital workspaces and virtual events.
6. Lead with Care: Lead, coach, and develop team members, fostering a culture of wellness, recognition, and engagement. Create a supportive and open environment for coaching conversations. Provide constructive feedback on progress. Help mentees define their goals and understand why they matter. Offer guidance and resources to overcome obstacles.
7. Perform other duties as assigned.

Career Level Expectations:

• Applies broad theoretical job knowledge typically obtained through post-secondary education or equivalent work experience.
• Work is supervised.
• Handles problems and uses critical thinking to solve.
• Communicates facts, policies and practices related to job area.
• Desire for growth and professional development.

Benefits:

• 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age)