Licensed Clinician, Sona AI (LPC or LCSW)

About Pelago

Pelago is a nationwide specialty substance use care provider delivering proven, validated clinical and financial outcomes across the full spectrum of substance use — from risky use through crisis-level addiction. We're building the behavioral health system that works for everyone, powered by an exceptional care team and AI-native infrastructure.

About the Role

Pelago is building AI-native clinical tools to extend evidence-based behavioral health care. This clinician serves as the licensed clinical authority ensuring the quality, safety, and effectiveness of AI-assisted care delivery.

This is not a traditional caseload role. You'll work at the intersection of clinical practice and technology, collaborating closely with product, engineering, data, and care delivery teams. You'll report to clinical leadership.

What You'll Do

• Review AI-generated clinical interactions, flag quality issues, and provide feedback to support continuous improvement
• Monitor clinical safety indicators, including escalation accuracy, risk detection, and member outcomes
• Report on clinical quality trends and anomalies to cross-functional stakeholders
• Serve as the clinical voice in product development — translating clinical standards and evidence-based practice into product requirements
• Develop and maintain clinical guidelines and quality frameworks for AI-assisted care delivery
• Identify performance gaps and collaborate with the team to address them
• Support clinical escalation review processes and ensure appropriate care handoffs
• Stay current on clinical literature, regulatory guidance, and emerging best practices in AI-assisted behavioral health

What We're Looking For

• Active LPC or LCSW licensure in good standing (required)
• Multistate licensure a plus; LPC compact licensure is a significant advantage
• 3+ years of direct clinical experience in behavioral health; substance use disorder experience strongly valued
• Comfort with ambiguity and the ability to build structure in a fast-moving environment
• Strong written communication; able to translate clinical nuance for non-clinical audiences
• Genuine intellectual curiosity about AI and its role in care delivery
• Experience with annotation, quality review, or clinical supervision is a plus
• Familiarity with CBT, Motivational Interviewing, and/or brief interventions preferred

Bonus Points

• Experience in digital health, telehealth, or AI-adjacent clinical roles
• Familiarity with outcome monitoring or clinical quality improvement programs