Level 3 IT Systems Engineer

What will your responsibilities be?

• Provide remote technical support via phone, ticketing systems, and remote tools.
• Troubleshoot and resolve issues across networks, servers, endpoints, and cloud environments.
• Design and implement solutions to improve security, uptime, and performance.
• Manage and support Windows Server, Active Directory, and Microsoft 365 environments.
• Administer virtualization platforms (VMware, Hyper-V).
• Support and maintain cloud infrastructure (Azure and/or AWS).
• Configure and manage firewalls (SonicWall, Sophos, Fortinet, Cisco, etc.).
• Monitor systems using RMM tools and maintain clear documentation in ticketing systems.
• Perform network, server, and security assessments following best practices.
• Communicate clearly and proactively with clients and internal teams.

What skills will you need?

• 7–10 years of hands-on experience, ideally in an MSP environment.
• Strong expertise in networking, Windows Server, Active Directory, and Microsoft 365.
• Advanced experience with virtualization (VMware, Hyper-V).
• Experience with cloud platforms (Azure and/or AWS).
• Familiarity with firewalls, backup solutions (Datto, Veeam), and RMM tools (e.g., NinjaOne).
• Excellent communication, organization, and time-management skills.
• Proactive, results-oriented, and a strong team player.
• Experience handling customer support via calls and tickets.