Legal Operations Manager

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.

We are seeking a strategic and execution-oriented Legal Operations Manager to transform how our Legal team operates. This is a high-impact, cross-functional role where you will own the full operational lifecycle of the department — from identifying inefficiencies to implementing the tools and workflows that solve them. You will be a force multiplier for our attorneys, enabling them to focus on high-value legal work while you ensure the department runs like a well-oiled machine.

The ideal candidate is someone who thinks in systems, thrives in ambiguity, communicates crisply with both legal and non-legal stakeholders, and has a track record of delivering measurable operational improvements in a legal or professional services environment. This role will report directly to the Senior Corporate Counsel.

What you'll do

Technology & Tools

• In partnership with other teams, own the legal tech stack: evaluate, select, implement, and manage software and AI-powered tools to improve the performance and efficiency of the team
• Partner with IT and procurement to ensure tools are properly integrated, adopted, and continuously optimized
• Build and maintain dashboards and reporting infrastructure to give leadership visibility into department performance
• Map and audit current legal workflows to identify bottlenecks, redundancies, and improvement opportunities
• Design and implement scalable processes for high-volume legal work
• Develop and maintain standard operating procedures, playbooks, and self-service resources for internal clients

Outside Counsel Management

• Manage relationships with outside counsel and legal vendors, including rate negotiations, matter budgeting, and invoice review
• Implement and enforce billing guidelines; analyze outside counsel spend and identify cost savings
• Manage legal billing and e-billing software and matter management systems

Strategic Operations & Analytics

• Build and maintain legal department KPIs, scorecards, and operational reporting
• Support annual budgeting, forecasting, and financial reporting for the legal department
• Drive special projects and cross-functional initiatives

Knowledge Management & Training

• Build and curate a legal knowledge management system (templates, precedents, FAQs, training materials)
• Deliver training sessions to legal and non-legal stakeholders on processes, tools, and self-service resources
• Create onboarding programs for new legal team members

Legal team functional support

• Oversee and optimize compliance with multiple government relations regulatory requirements, including tracking and filing of required lobbying and political giving disclosures
• Support board and stockholder administration as needed, including maintaining the action tracker, filing consents, minutes, and meeting materials, and coordinating upcoming approvals
• Manage annual renewal of foreign qualifications across all registered jurisdictions, tracking deadlines and filing requirements to ensure timely compliance
• Support administration of company's equity plans, including processing award releases, maintaining cap table records, coordinating quarterly grant cycles, and ensuring compliance with applicable securities and tax requirements

What you have

• 5+ years of experience in legal operations, law firm management, management consulting, or a closely related field
• Deep familiarity with legal technology (CLM platforms, matter management systems, e-billing tools)