Legal Operations Manager - 11525

The Impact of a Legal Operations Manager at Coupa

The Legal Operations Manager will help scale the Legal team’s operating model, improve processes, manage legal spend, implement technology and support the systems and controls that allow the Legal function to operate efficiently across a global business. This role will require a strategic thinker with strong communication and project management skills, capable of fostering cross-functional collaboration. This is a fully remote role.

What You'll Do

Legal Operations Strategy and Process Improvement

• Execute operational initiatives aligned with the Legal Operations strategy and broader Legal department priorities.
• Identify, design, and implement process improvements that improve efficiency, consistency, scalability, and service delivery across the Legal function.
• Coordinate cross-functional workflows involving Legal, Finance, Procurement, IT, Security, and business stakeholders.
• Develop and maintain legal operations playbooks, process documentation, intake procedures, trackers, and reporting frameworks.

Legal Spend and Outside Counsel Management

• Manage legal spend tracking, reporting, accruals, budgeting support, vendor onboarding and invoice review.
• Oversee the application of Coupa’s Outside Counsel Guidelines, including billing compliance and rate management.
• Partner with internal legal stakeholders and outside counsel to improve budget discipline, billing accuracy, and cost predictability.

Legal Technology, Workflow Management and Performance Analysis

• Evaluate and support the implementation, administration, and optimization of legal technology tools.
• Translate Legal department needs into practical system requirements, workflows, dashboards, and process improvements.
• Partner with IT and vendors to troubleshoot system issues, improve user adoption, manage permissions, and support integrations.
• Monitor workflow performance, intake volumes, cycle times, matter status, spend trends, and other operational metrics.
• Build and maintain dashboards and recurring reports for Legal leadership, including spend, vendor performance, matter activity, workload, compliance status, KPIs and process efficiency.
• Use data to identify opportunities for improved resource allocation, process changes, technology adoption, and cost management.

Compliance, Controls, and Corporate Legal Operations

• Support compliance with internal controls, audit requirements, and Legal department operating procedures.
• Coordinate patent renewal processes, including tracking deadlines, working with internal stakeholders and external providers, and supporting timely renewals.
• Support insurance renewal processes, including gathering information, coordinating with stakeholders, managing timelines, and tracking required documentation.
• Manage entity administration using GEMS, including maintaining corporate records, officer and director information, registrations, annual reports.