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Customerio
Customerio

Legal Assistant

legalfull-timeAmericas Remote
SALARY
Not listed
WORK TYPE
remote
JOB TYPE
full-time
INDUSTRY
general
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About the role

What we value

  • Own it — You take initiative, follow through, and hold yourself accountable. Whether it's a filing deadline or a process improvement, you don't let things fall through the cracks.
  • Build, don't just maintain — You're always looking for a better way. You see process gaps as opportunities, not someone else's problem.
  • Use AI like it's your job — Because it is. We expect you to actively experiment with AI tools, identify new use cases, and help us reduce manual work across the team.
  • Collaborate across boundaries — You communicate clearly and work well with people outside the Legal team, whether that's RevOps, Finance, or a Sales rep who needs a contract update.
  • Earn trust through the details — You're precise, consistent, and reliable. The Legal team depends on you to keep information accurate and accessible.

What you'll do

Legal Administrative Support

  • Triage and respond to inbound Legal requests and external notices, tracking deadlines so nothing gets missed
  • Own legal calendaring across filings, renewals, and compliance obligations
  • Coordinate invoice processing and vendor payments with Finance
  • Manage physical mail, board prep logistics, and note-taking for key Legal meetings

Document and Knowledge Management

  • Maintain Legal's document and contract repositories in Google Drive - naming conventions, folder structure, access controls
  • Manage DocuSign workflows: track envelope status, store completed agreements, keep records clean
  • Support document migrations, system cleanups, and privacy-related documentation (DPAs, GDPR requests, data flows)
  • Leverage AI tools and automation to reduce manual work, improve document retrieval, and increase consistency across Legal processes
  • Proactively identify gaps in document management and suggest improvements

Entity Management and Compliance

  • Track corporate records, manage filing deadlines, and ensure timely submissions across jurisdictions
  • Maintain compliance calendars with visibility across Finance, HR, and Legal

Contract Support and Light Drafting

  • Review MNDAs, amendments, and order form exceptions, flagging issues for attorney review
  • Apply AI tools to support contract review - identifying non-standard terms, summarizing provisions, and flagging risks for attorney review

Legal Team Enablement

  • Partner with the Sr. Legal Ops Manager to identify and ship process improvements
  • Proactively identify new AI automation opportunities and help
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