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Customerio
Legal Assistant
legalfull-timeAmericas Remote
SALARY
Not listed
WORK TYPE
remote
JOB TYPE
full-time
INDUSTRY
general
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About the role
What we value
- Own it — You take initiative, follow through, and hold yourself accountable. Whether it's a filing deadline or a process improvement, you don't let things fall through the cracks.
- Build, don't just maintain — You're always looking for a better way. You see process gaps as opportunities, not someone else's problem.
- Use AI like it's your job — Because it is. We expect you to actively experiment with AI tools, identify new use cases, and help us reduce manual work across the team.
- Collaborate across boundaries — You communicate clearly and work well with people outside the Legal team, whether that's RevOps, Finance, or a Sales rep who needs a contract update.
- Earn trust through the details — You're precise, consistent, and reliable. The Legal team depends on you to keep information accurate and accessible.
What you'll do
Legal Administrative Support
- Triage and respond to inbound Legal requests and external notices, tracking deadlines so nothing gets missed
- Own legal calendaring across filings, renewals, and compliance obligations
- Coordinate invoice processing and vendor payments with Finance
- Manage physical mail, board prep logistics, and note-taking for key Legal meetings
Document and Knowledge Management
- Maintain Legal's document and contract repositories in Google Drive - naming conventions, folder structure, access controls
- Manage DocuSign workflows: track envelope status, store completed agreements, keep records clean
- Support document migrations, system cleanups, and privacy-related documentation (DPAs, GDPR requests, data flows)
- Leverage AI tools and automation to reduce manual work, improve document retrieval, and increase consistency across Legal processes
- Proactively identify gaps in document management and suggest improvements
Entity Management and Compliance
- Track corporate records, manage filing deadlines, and ensure timely submissions across jurisdictions
- Maintain compliance calendars with visibility across Finance, HR, and Legal
Contract Support and Light Drafting
- Review MNDAs, amendments, and order form exceptions, flagging issues for attorney review
- Apply AI tools to support contract review - identifying non-standard terms, summarizing provisions, and flagging risks for attorney review
Legal Team Enablement
- Partner with the Sr. Legal Ops Manager to identify and ship process improvements
- Proactively identify new AI automation opportunities and help
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