Learning & Development Specialist, Sales Academy

Role Description

As a Learning & Development Specialist, you will support the design, deployment, operations, and maintenance of comprehensive training programs for residential and business-facing sales channels throughout the organization. You will report to the Head of Sales Academy and flex within the learning organization to meet the needs of the business, plugging into areas where training needs are critical—such as new hire onboarding and major product rollouts—and then rapidly moving onto new areas of need as our sales strategy evolves. Your ability to build strong cross-functional relationships and manage a diverse network of external vendors is a must.

You have a passion for being on-the-ground, executing complex educational projects that improve sales readiness, rep confidence, and overall performance across the company. It will require substantial knowledge of instructional design, top-tier facilitation skills, and a willingness to learn much more about our sales channels. A versatile skill set, a flexible approach, and a willingness to learn and adapt to new challenges as the role evolves and changes is critical.

In this role, you'll:

• Lead the end-to-end delivery and execution of all Sales New Hire training and onboarding programs.
• Facilitate high-impact training sessions (virtual and in-person) that drive engagement, skill retention, and behavioral change.
• Act as the primary point of contact for new hires and regional sales leaders to ensure training alignment with channel-specific goals.
• Design, develop, and maintain cutting-edge sales training content, playbooks, e-learning modules, and performance support tools.
• Manage, coordinate, and schedule our network of external vendors and contract facilitators.

At a minimum we'd like you to have:

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in corporate training, instructional design, or talent enablement, ideally supporting a Sales or Revenue organization.
• Proven ability to build comprehensive learning tracks from scratch using modern adult learning theories (ADDIE, SAM, etc.).

It's preferred if you have:

• Presentation and presentation-delivery skills, with the ability to engage diverse audiences.