Lead UX Researcher - Digital Pharmacy
About the role
Join New Era Technology
Where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
Summary
We’re looking for a Lead UX Researcher to embed directly within the product development workflow of a digital pharmacy platform for a leading pharmaceutical client. In this role, you will serve as a strategic research partner to product leadership, driving a continuous and structured approach to user experience research and testing. You will shape how UX insights are gathered, synthesized, and translated into product improvements, working across internal teams and an established third-party research partner to ensure the customer experience continuously evolves and improves.
Hierarchy
Reports to the Digital Practice Area Manager – Experience Design. Collaborates closely with client Product Leadership, UX/UI Designers, Engineering, and a specialized third-party research firm experienced in healthcare and pharmaceutical user studies.
Primary Duties
- Partner with product leaders to develop and embed a UX research and testing strategy into the digital pharmacy product development lifecycle, ensuring research is a consistent input at every stage.
- Identify, design, and prioritize research and testing opportunities across multiple modalities, including moderated usability testing, unmoderated studies, surveys, interviews, and contextual inquiry.
- Manage and collaborate with a specialized third-party research firm to coordinate study design, participant recruitment, and field execution for healthcare and pharmaceutical user populations.
- Develop unbranded prototypes and simulated experiences to support testing of new features, workflows, or fixes prior to production release.
- Partner with design and development team