Lead Technical Account Manager, Public Sector

Accountabilities

• • Own the technical post-sales relationship for assigned state and federal government accounts, serving as the primary technical contact for implementation, integration, optimization, and ongoing platform success.
  • Develop and execute technical account plans that connect platform capabilities with customer business objectives, technical environments, and strategic priorities.
  • Lead customer onboarding, solution design, implementation, and integration initiatives in partnership with customer technical teams and internal Engineering resources.
  • Create and deliver technical training programs that enable customer teams to effectively use and adopt the platform.
  • Proactively identify, diagnose, and resolve technical challenges before they negatively affect customer satisfaction or business outcomes.
  • Conduct regular technical reviews, health checks, and account assessments to ensure strong platform utilization and customer health.
  • Monitor technical metrics, usage patterns, adoption trends, and account health to identify opportunities for deeper adoption and account expansion.
  • Build custom demonstrations and support RFPs, data and security requirements, compliance reviews, and other public sector procurement processes.
  • Partner with Product and Engineering teams to communicate customer needs, influence product priorities, and share relevant market feedback.
  • Document technical best practices and contribute to internal knowledge resources while helping customers navigate platform updates, new features, and technical changes.
  • Contribute to customer retention and revenue growth by identifying opportunities for expansion and ensuring customers consistently realize value from the platform.

  Requirements

  • 5–7+ years of experience supporting state and federal agencies, working in solutions architecture, or holding a similar customer-facing technical role within B2B SaaS.
  • Proven experience working successfully within early-stage or high-growth startups, particularly organizations of approximately 50–200 employees.
  • Strong technical understanding of APIs, integrations, data workflows, enterprise software architecture, and related technologies.
  • Demonstrated experience in enterprise account management, technical implementation, or customer-facing solution delivery.
  • Ability to develop custom demos and navigate RFP processes, data and security requirements, compliance considerations, and public sector procurement requirements.
  • Strong analytical and problem-solving skills, with the ability to investigate complex technical issues and develop practical solutions.
  • Excellent communication and presentation skills, including the ability to explain complex technical concepts clearly to both technical and non-technical audiences.
  • Strong relationship-building and stakeholder management capabilities, with the ability to operate as a trusted advisor to enterprise and government customers.
  • Bachelor's degree in Computer Science, Engineering, or a related field; a master's degree is preferred.
  • Ability and willingness to travel up to 30% of working days.

  Benefits

  • Competitive salary and equity package.
  • Fully remote work environment.
  • Health, dental, and vision benefits.
  • 401(k) plan.
  • Flexible time off.
  • Opportunity to work with innovative technology and forward-thinking customers.
  • Exposure to an experienced leadership team with backgrounds at leading technology companies.
  • High-impact role with a clear opportunity for professional growth and advancement.
  • Opportunity to influence the development of solutions shaping the future of secure financial data access.