Lead, Technical Account Management (SMB Merchants)

What you'll do

• Coach, mentor and develop an awesome group of experienced TAMs who support our SMB merchants.
• Work closely with our Client Success counterparts to help our network of merchants grow, by not only enabling an efficient time to market, but also by taking better advantage of Affirm's expanding product suite post launch.
• Establish and track team OKRs and goals, establishing proactive action plans for meeting goals when needed.
• Forecast the demand for TAMs and recruit as necessary.
• Technically, you will evaluate new hires on their technical capabilities, handle escalations from your own team, provide guidance to the TAMs on integration solutions, troubleshooting and optimization opportunities, and be seen as an expert by our customers.
• Be a strong internal advocate for our merchants, working cross functionally to make sure their highest priorities are being met.

What we look for

• At least five years in a b2b customer facing technical role and three years as a people manager.
• A strong technical background in web development technologies and REST APIs, with a computer science degree or professional engineering experience.
• A great relationship builder who has the ability to quickly build rapport with engineering customers.
• A fantastic communicator, both when advocating for customers internally and advocating for Affirm externally.
• Bonus: Experience providing solutions to e-commerce or in-store retailers.

Compensation & Benefits

This remote role is open only to candidates residing in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, or Saskatchewan.

Canada base pay range per year: $133,000 - $183,000 CAD. Employees new to Affirm typically come in at the start of the pay range. Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, employees may be eligible for equity rewards offered by Affirm Holdings, Inc.