Lead Software Engineer, CRM & MarTech

About the Team

Stitch Fix’s CRM & MarTech engineering team is looking for a Lead Software Engineer to help shape the future of Stitch Fix’s marketing technology ecosystem. We support Marketing by connecting with clients to demonstrate Stitch Fix’s value, collect data to serve clients throughout their lifecycle, enable a first-Fix experience that delights, and create a personalized experience that keeps clients coming back.

About the Role

As a Lead Software Engineer, you will serve as lead on initiatives that enhance our integrations and capabilities for the platforms we support as well as ensure system stability throughout our tech stack. You will be responsible for planning, building and maintaining features and software within our owned domain.

You will work within a distributed software engineer team and with cross-functional partners including (but not limited to) CRM, growth marketing, product, engineering, algorithms and design. You are expected to have strong written communication skills and be able to develop strong working relationships with coworkers and business partners. You will need to know when and how to listen to, influence, coach, share with, advocate to, and lead others.

You're excited about this opportunity because you will…

• Operate as an engaged member of the engineering team - leading meetings, attending ceremonies, providing input on technical design documents & project plans, pairing with other engineers to work toward a solution, etc.
• Collaborate with marketing stakeholders and cross-functional partners to lead the technical discovery, decision-making, and project execution.
• Model consistently sustainable results against measurable goals.
• Break down projects into actionable milestones.
• Proactively communicate status updates or changes to the scope or timeline of projects to stakeholders and leadership.
• Provide technical leadership, mentorship, pairing opportunities, timely feedback, and code reviews to foster the growth of others.
• Help direct the team’s investment in impactful directions while contributing to a culture of technical collaboration and scalable, resilient systems.
• Participate in on-call rotations and improve the on-call experience for others

We’re excited about you because…

• You have 5+ years of experience as a software engineer
• You have 1+ years of experience in technical leadership - including driving technical decisions and guiding broader project goals.
• You have hands-on experience building and scaling resilient microservice architectures at scale (e.g., Ruby on Rails, Postgres, Kafka, React, AWS, Sidekiq, GraphQL).
• You have previous experience working in a Marketing Technology stack (CRM, CDP, email, SMS, push notifications, Google Tag Manager, etc.) and partnering with marketing teams, preferably in a retail context.
• You might have experience building, architecting, deploying, and monitoring solutions on the AWS platform.
• You might be familiar with various AWS services such as EC2, S3, RDS, CloudWatch, etc., and infrastructure-as-code tools such as Terraform, CloudFormation, or CDK.