Lead Quality Engineer, Design Services

Accountabilities

• • Define, own, and execute comprehensive test strategies and plans for the Clienteling application ecosystem, ensuring alignment with product requirements and iterative Agile delivery.
  • Lead quality engineering activities for complex initiatives spanning multiple Agile teams, integrations, and application touchpoints.
  • Architect, design, maintain, and oversee scalable and reliable test automation frameworks for mobile and API testing.
  • Drive adoption and effective use of XCUITest for UI automation and Playwright for API testing, with strong integration into CI/CD pipelines and a focus on minimizing flaky tests.
  • Partner with Engineering and Product leaders to understand requirements, establish clear acceptance criteria, assess risks, and embed quality throughout the development process.
  • Lead, mentor, and support junior and mid-level quality engineers, helping develop their technical capabilities while fostering a collaborative engineering culture.
  • Coordinate and allocate work across the QE team while providing technical direction and constructive feedback.
  • Own the complete defect lifecycle, including triage, prioritization, tracking, resolution, and communication with Product and Development teams.
  • Serve as the primary quality engineering point of contact for stakeholders, providing clear risk assessments and recommendations regarding release readiness.
  • Establish quality engineering standards, best practices, metrics, and processes across teams and projects.
  • Analyze quality and testing data to identify recurring issues, improvement opportunities, and corrective actions.
  • Collaborate with cross-functional teams to ensure consistent quality across complex customer-facing experiences.
  • Monitor emerging testing technologies, tools, and methodologies and recommend improvements that strengthen the team's ability to deliver high-quality software.

  Requirements

  • Bachelor’s degree in Computer Science, Engineering, or a related technical field is preferred.
  • 7+ years of progressive experience in Quality Engineering, Software Testing, or a related discipline.
  • Proven experience leading quality initiatives for significant, complex, and cross-functional software projects.
  • Demonstrated experience mentoring and guiding quality engineers and providing technical leadership within a QE organization.
  • Extensive experience developing, implementing, and maintaining test automation strategies and frameworks.
  • Strong expertise in mobile application testing and API automation, ideally within customer-facing retail, POS, Clienteling, CRM, or similar applications.
  • Hands-on experience with XCUITest for iOS UI automation and Playwright for API or web testing.
  • Strong understanding of CI/CD integration, automated testing practices, defect management, and modern quality engineering methodologies.
  • Experience defining test plans, acceptance criteria, risk assessments, and release-readiness processes in Agile environments.
  • Strong knowledge of iOS application deployment processes, including TestFlight and App Store Connect.
  • Excellent communication, collaboration, problem-solving, and stakeholder management skills.
  • Ability to balance hands-on technical execution with leadership, mentoring, and strategic quality ownership.
  • Strong analytical mindset with the ability to use quality metrics and testing data to drive continuous improvement.

  Benefits

  • Fully remote position within the United States.
  • Opportunity to provide technical leadership for a high-impact customer-facing digital application.
  • Comprehensive medical, dental, and vision coverage.
  • Life insurance and disability benefits.
  • Retirement savings plan with 401(k) matching.
  • Paid time off, wellness time, and volunteer time.
  • Employee merchandise discounts.
  • Employee Assistance Program (EAP) resources.
  • Tuition reimbursement.
  • Many benefits are available from day one and may extend to eligible dependents.
  • Opportunity to work with modern mobile, API automation, CI/CD, and quality engineering technologies.
  • Career development opportunities within a collaborative, cross-functional technology environment.