Lead Product Owner

Accountabilities:

• • Own and drive the OpenText migration strategy and product roadmap, aligning platform capabilities with enterprise priorities and member experience objectives.
  • Serve as the primary product contact for an Agile delivery team, translating business needs into user stories, prioritizing the backlog, and supporting delivery decisions.
  • Lead the design, configuration, and deployment of personalized, dynamic, operational, and regulatory communications using OpenText Communications.
  • Establish and maintain governance standards covering personalization rules, data, branding, content, version control, documentation, and audit trails.
  • Act as a subject matter expert on OpenText capabilities, document composition, and communication execution, while mentoring colleagues on effective practices.
  • Partner with enterprise architecture, MarTech, strategy teams, and business stakeholders to develop scalable solutions and translate requirements into communication templates.
  • Analyze implementation issues and defects, identify root causes, coordinate resolutions, and support quality assurance activities.
  • Maintain platform documentation and contribute to process improvements that increase communication accuracy, scalability, efficiency, and operational excellence.
  • Support compliance with applicable healthcare, Medicare, Medicaid, and regulatory communication requirements.
  • Lead cross-functional collaboration and manage competing priorities, dependencies, and deadlines to ensure successful product delivery.

  Requirements:

  • Bachelor’s degree in Marketing, Communications, Information Systems, or a related field, or equivalent professional experience.
  • 7+ years of hands-on experience creating dynamic documents using OpenText Communications.
  • Strong knowledge of document composition concepts, including layouts, style sheets, variables, repeating data tables, and document flow.
  • Understanding of logical coding concepts such as IF/THEN/ELSE statements and loops.
  • Experience with driver-file mapping and variable mapping for document logic and content creation.
  • Demonstrated product management and leadership experience, with the ability to collaborate effectively across technical and business teams.
  • Strong experience managing multiple priorities, tracking progress, resolving issues, and consistently meeting deadlines.
  • Proven ability to conduct defect analysis, identify root causes, and implement appropriate resolutions.
  • Excellent communication, organizational, problem-solving, and stakeholder-management skills.
  • Preferred experience with Adobe InDesign, Illustrator, Photoshop, and Acrobat.
  • Experience with Smart Communications or similar content-development platforms is advantageous.
  • Experience in a highly regulated industry, particularly healthcare or financial services, is preferred.
  • Knowledge of CMS, Medicare, and Medicaid requirements, as well as marketing operations, fulfillment processes, and Agile methodologies, is a plus.
  • Ability to work independently while contributing effectively within cross-functional teams.

  Benefits:

  • Annual salary: $115,200–$158,400, depending on qualifications, experience, skills, education, and geographic location.
  • Eligibility for a bonus incentive plan based on individual and/or organizational performance.
  • Remote work opportunity within the United States.
  • Full-time schedule of 40 hours per week.
  • Medical, dental, and vision coverage.
  • 401(k) retirement savings plan.
  • Paid time off, company and personal holidays, and paid parental and caregiver leave.
  • Short-term and long-term disability coverage.
  • Life insurance and additional employee support programs.
  • Dedicated resources and opportunities for professional development and career growth.
  • Occasional travel may be required for training or meetings.
  • Remote employees are expected to maintain a suitable dedicated workspace and reliable internet connection, with minimum recommended speeds of 25 Mbps download and 10 Mbps upload.