Lead Product Manager, Safety

Summary

Wikipedia is a trusted source of knowledge the world over, read by over a billion people a month in over 300 languages. It’s offered for free, and operated independently by a non-profit (that’s us) powered mainly by small donations.

Wikimedia’s Product Safety and Integrity team is charged with keeping Wikipedia a stable and trustworthy place while protecting its many readers and contributors. Our strategy is built around putting usable security principles into practice, bringing cutting-edge AI and machine learning techniques to bear on difficult problems, and close day-to-day working partnerships with some of the most dedicated and brilliant Wikipedians in the world.

We are hiring a lead product manager to join this team and help drive this strategy by overseeing a cross-functional product team of engineers, designers, data scientists, and others. Wikipedia’s unique community model, and our team’s focus on working with some of its most trusted members, means that this role will also work directly with key community groups and individuals to understand and respond to the reality on the ground.

This role is an opportunity to be at the center of a pivotal time for Wikipedia, as AI changes how people access knowledge, and presents new risks and opportunities in online safety and security.

This role reports to the Group Product Manager, Safety and Security.

You are responsible for:

• Helping to identify the right problems we need to solve, and guiding our work to where it will have the highest impact.
• Leading the development of new products, features, and other technical interventions that make it hard and expensive for bad actors to undermine the security and privacy guarantees we make to our users.
• Driving a cross-functional team including engineering, design, data science, community management, and other functions, to iteratively create and deploy these changes.
• Driving product planning and feature prioritization with a focus on user impact, while using data and community feedback to drive decisions.
• Proactively seeking ideas and feedback from user communities before and throughout product development, and generally maintaining strong and candid relationships with these communities on behalf of WMF and the PSI team.
• Maintaining an understanding of current technologies and developments in online safety, security, and privacy.

Skills and Experience:

• At least 5 years of professional experience with product development, including agile development experience with developing internet- and consumer-facing software.
• This experience doesn’t necessarily need to come from having a formal Product Manager title, but should demonstrate past success at leading product initiatives that coordinated multiple functions across an organization.
• Experience and comfort working directly and proactively to query and analyze data, and interrogating that data to drive measurable solutions.
• Strong written and verbal communication skills and the ability to interact effectively with all levels of management, staff, and communities.
• Capable of managing a diverse range of responsibilities in a dynamic and results-oriented environment.

Qualities that are important to us:

• Belief that Wikipedia and its community model is a good thing in the world.
• Ability to be decisive and expeditious despite a complex set of stakeholders, including community members who perform critical work for the projects.
• Ability to communicate, strategically but candidly, in public (and in private) with community members about our work and relevant issues.

Additionally, we’d love it if you have

• Experience working