Lead Product Manager, Enterprise AI & Automation

The Impact You’ll Have

• Enterprise AI & Automation Strategy
  • Collaboratively define Marqeta's Enterprise AI & automation strategy, including responsible AI principles, governance frameworks, and a multi-quarter adoption roadmap.
  • Partner across the business to identify and prioritize high-value AI and automation use cases for each business unit.
  • Map how work flows across the enterprise to identify where AI can deliver step-change improvements — not just incremental automation, but fundamentally better ways of operating.
  • Define functional and technical requirements (FRD/TRD) for all internal AI/automation platforms, serving as the primary proxy for the BT engineering team.
  • Partner with Architecture Review Boards and AI Steering Committee to ensure all AI platforms and solutions adhere to defined IT standards and governance frameworks.
• Demand Management & Prioritization
  • Design and lead the Plan and Commit process with business stakeholders for AI and automation technology requests.
  • Define criteria for prioritizing automation projects and enhancements based on strategic alignment, risk reduction, ROI, and operational impact.
  • Conduct feasibility assessments and cost-benefit analysis for proposed AI initiatives.
  • Prioritize the AI portfolio strategically against business outcomes and executive guidance — and hold the line on priorities to ensure engineering time is focused on the highest-impact work.
  • Maintain a visible backlog of active and pending AI and automation initiatives, giving stakeholders transparency into status, effort, and expected value.
• IT Product Delivery
  • Oversee QA and UAT processes to ensure systems meet business requirements before deployment.
  • Participate in sprint demos and provide feedback to ensure development meets defined acceptance criteria.
  • Coordinate deployment windows to minimize business disruption and risks.
  • Establish hypercare programs for major system go-lives, including elevated incident SLAs and daily status check-ins during stabilization.
  • Develop Business Systems Product Management competencies across the BT organization to ensure consistent and high-quality product practices across the BT organization.
• Vendor and Platform Management
  • Evaluate emerging AI technologies and conduct pilots to validate applicability and business value before committing to scale.
  • Lead vendor selection and commercial negotiations in partnership with Procurement and relevant stakeholders.