Lead Product Designer / User Experience / Usability Analytics

Accountabilities

• • Lead complex, high-impact UX and product research initiatives end-to-end, selecting appropriate methodologies based on research objectives and business needs.
  • Conduct foundational and evaluative research across web, mobile, omnichannel, in-store, and emerging digital experiences to inform product and design strategy.
  • Analyze qualitative research—including usability testing, interviews, participatory design, and heuristic evaluations—alongside quantitative and behavioral data.
  • Translate research findings into clear, actionable insights and design recommendations that influence product decisions and improve user experiences.
  • Identify recurring signals and patterns across studies to uncover broader opportunities, strategic themes, and connections between projects.
  • Communicate research through compelling storytelling tailored to audiences ranging from technical teams to senior executives.
  • Apply approved AI tools to accelerate study preparation, analysis, synthesis, desk research, survey development, and reporting while maintaining researcher judgment and methodological rigor.
  • Design and evaluate AI-powered experiences, including conversational, personalized, and agentic products, with particular attention to usability, trust, transparency, and actual user behavior.
  • Support responsible AI research practices by appropriately handling participant information, recognizing model limitations and bias, and validating AI-generated outputs before they influence decisions.
  • Maintain and improve searchable research repositories and knowledge bases so previous findings can be easily discovered, reused, and connected to product, design, and engineering workflows.
  • Act as a strategic thought partner in discovery, problem framing, and product strategy while bringing clarity to ambiguous or evolving priorities.
  • Mentor researchers and designers, raise standards for research quality, and help the team adopt effective emerging methods and AI-enabled practices.
  • Contribute to internal thought leadership, case studies, learning materials, digital transformation initiatives, networking activities, and professional practice communities.

  Requirements

  • 5–8+ years of experience in UX research, product research, usability research, or a related discipline, with demonstrated experience influencing product and cross-functional strategy.
  • A portfolio demonstrating strong digital product research experience across mobile, web, omnichannel, or comparable digital experiences.
  • Proven ability to independently lead complex research initiatives from planning and study design through analysis, synthesis, and strategic recommendations.
  • Practical experience with research tools, AI-enabled research workflows, or emerging methodologies that improve research quality, efficiency, or impact.
  • Strong qualitative research expertise, including usability testing, user interviews, participatory design, heuristic evaluation, and synthesis of diverse data sources.
  • Ability to combine qualitative findings with quantitative and behavioral signals to produce well-supported insights.
  • Strong communication, storytelling, facilitation, and presentation skills, with the ability to make complex research understandable and actionable for varied audiences.
  • Experience researching or evaluating AI-driven experiences, with an understanding of usability, trust, transparency, responsible AI, data privacy, and model limitations.
  • Ability to operate effectively in ambiguous environments, manage multiple priorities, and adapt research approaches as project needs evolve.
  • Demonstrated mentoring and leadership capabilities, with a collaborative approach to raising research and design standards.
  • Strong client-service orientation and the ability to build trusted relationships with stakeholders across different levels of technical expertise.
  • A proactive, innovative, self-directed mindset aligned with values of expertise, balance, respect, teamwork, and initiative.

  Benefits

  • Remote work environment with opportunities to collaborate across a global community.
  • Medical, dental, and vision insurance.
  • Life insurance coverage.
  • 401(k) plan with employer matching.
  • Paid holidays.
  • Networking and career learning and development programs.
  • Opportunities to work with Fortune 500 organizations and high-performing teams across multiple industries.
  • A dynamic culture emphasizing respect, empowerment, collaboration, innovation, and recognition.
  • Opportunities for career development, internal networking, thought leadership, and professional growth.
  • Reasonable accommodations available throughout the employment and application process for qualified individuals with disabilities.