Lead Product Designer
About the role
See yourself at Twilio
Join the team as Twilio’s next Staff Product Designer (Email Products) [2026-06].
About the job
At Twilio, we are shaping the future of communications, empowering millions of developers and hundreds of thousands of businesses globally to build personalized customer experiences. We are looking for a visionary, highly strategic Staff Product Designer (L4) to join our Channels UX team and serve as the overarching design leader for Twilio's Email Products. Following our recent announcements at SIGNAL, Twilio is expanding its communication footprint with the General Availability of Twilio Email inside the reimagined Twilio One Console. Built on our industry-leading, high-deliverability engine, this new capability is explicitly designed for product teams and developers who want to embed email directly into broader, cross-channel communication workflows alongside Messaging and Voice. In this role, you will define the strategic user experience vision for this rapidly expanding product line, while also steering the long-term design architecture for our foundational SendGrid email platform. Reporting into the Channels UX leadership layer, you will partner closely with Product Directors and Engineering VPs across our email organization to establish core platform patterns, architect unified cross-channel workflows, and champion user-centered platform thinking across traditional organizational silos. This is a phenomenal opportunity to act as a principal design stakeholder, shaping a high-growth product area from its foundational stages while leveraging the scale of a world-class communication platform.
Responsibilities
- Architect the Twilio Email Vision: Own the holistic, end-to-end user journey strategy for Twilio Email inside the core One Console. Define the foundational mental models and interaction standards for complex API configurations, domain authentication, and transactional setups.
- Lead Cross-Channel Harmonization: Act as the strategic connective tissue between individual channel silos. Partner with design, product, and engineering leaders across Messaging and Voice to build unified, channel-agnostic configuration and observability narratives that redefine multi-channel builder experiences.
- Steer the Modernization of SendGrid: Define the long-term UX roadmap and structural evolution for our high-revenue, standalone SendGrid platform—ensuring it continues to scale seamlessly and remains the enterprise gold standard for deliverability and marketing workflows.
- Establish High-Level Strategic Partnerships: Cultivate influential, peer-to-peer relationships with Product Directors and Engineering VPs across our email teams. Elevate the UX organization.