Lead Product Designer

Job Summary

The PatientPoint Experience Design team is looking for a Lead Product Designer to own the user experience of an internal operational platform used by teams across the company and support our provider-facing product.

This is a senior individual contributor role with no direct reports, you will lead through craft and expertise. The right person for this role gets genuinely excited about complex workflows, cares about the humans who depend on the tools they design, and wants to see their work translate into real improvements for patient, providers, and the people who work at PatientPoint.

What You’ll Do

• Own design outcomes end-to-end, from defining the problem through delivery and iteration.
• Partner in the product triad to shape problems and deliver outcomes — not just execute against a roadmap.
• Lead Product Discovery: embed with our users, conduct research, observe real workflows, and develop a deep understanding of what people actually need
• Translate complex operational data and system states into interfaces that are clear and actionable. Usability is the priority, you can take a messy business process and turn it into something people actually want to use.
• Prototype and validate