Lead Partnerships Manager

The Impact You Will Have

• Lead broker onboarding end-to-end—from initial certification through FIX go-live readiness—for a rapidly expanding client base that includes some of the largest and most sophisticated trading firms in the industry
• Serve as the primary project manager for simultaneous FIX connectivity workstreams across dozens of client implementations, building the forecasting and prioritization frameworks the team needs to scale
• Collaborate with FIX infrastructure partners like Broadridge’s Itiviti and NYFIX Trading Hub to deploy and maintain FIX connectivity
• Own the configuration and customization of FIX messages, tags, and protocols aligned with Ridgeline’s OMS
• Support expansion into new asset classes and trading regions—including fixed income, options, and international venues across APAC and EMEA—as clients bring increasingly complex trading requirements
• Act as an escalation point for FIX-related production issues and drive root-cause analysis and resolution
• Document FIX workflows, integration specs, and operational playbooks to ensure maintainability and knowledge sharing; lead the migration of connection records into Salesforce and establish ticketed workflows and reporting
• Ensure all FIX connections meet regulatory standards and internal compliance guidelines
• Optimize onboarding, testing, and deployment processes to drive scalability and operational efficiency
• Enable CX teams through documentation, training, and collaborative knowledge transfer