Lead Merchant Risk Analyst
About the role
The Role
Wisetack connects contractors and consumers through home services financing — and trust on both sides of that marketplace depends on effectively identifying and managing risk.
We're looking for a Lead Merchant Risk Analyst to help shape how we detect, investigate, and respond to merchant fraud across the merchant lifecycle. This is a senior individual contributor role that combines deep analytical work with opportunities to improve risk processes, monitoring, and decisioning at scale.
You'll work closely with Risk, Product, Data Science, Data Engineering, Compliance, and Operations to identify emerging threats, strengthen controls, and support safe growth for merchants and consumers.
As Wisetack continues to invest in automation and AI-powered workflows, you'll have the opportunity to help design and improve systems that make risk operations more scalable and effective.
Responsibilities
- Lead analytical work across the merchant risk lifecycle, including onboarding, KYB/KYC, transaction monitoring, and merchant decisioning
- Build and maintain queries, dashboards, alerts, and reporting that identify fraud patterns, emerging risks, and control gaps
- Investigate high-risk merchant activity, including business misrepresentation, suspicious transactions, inflated invoices, collusion, refund abuse, and account takeover
- Translate findings into clear recommendations that improve risk controls, merchant experience, and business outcomes
- Measure the impact of rule changes, segmentation strategies