Lead, Medical Assistant

Accountabilities:

• • Serve as the primary resource and point of contact for the Medical Assistant team, providing day-to-day guidance and support.
  • Mentor Medical Assistants and contribute to their professional development, engagement, and performance.
  • Assist with onboarding and training new team members, helping ensure they understand clinical workflows, protocols, and organizational standards.
  • Monitor daily workflows and identify opportunities to improve efficiency, consistency, and team performance.
  • Help ensure established clinical processes and organizational standards are followed consistently across the virtual care environment.
  • Support leadership with quality assurance activities, workflow audits, and performance improvement initiatives.
  • Help coordinate daily Medical Assistant assignments, schedules, and coverage to support operational continuity.
  • Identify operational challenges and communicate issues, observations, and recommendations to clinical leadership.
  • Promote a patient-focused approach in day-to-day operations and interactions.
  • Contribute to a collaborative, accountable, and learning-oriented remote team environment.

  Requirements:

  • Associate degree in a relevant healthcare or medical field preferred.
  • 5+ years of Medical Assistant experience.
  • 1–2+ years of leadership, mentoring, supervisory, or team coordination experience preferred.
  • Strong understanding of clinical and administrative Medical Assistant workflows.
  • Ability to work effectively and independently in a dynamic, fully remote environment.
  • Strong organizational and communication skills, with the ability to coordinate priorities and provide clear guidance to team members.
  • Ability to identify workflow challenges, recommend improvements, and support implementation of operational changes.
  • Strong attention to detail and commitment to quality, consistency, and patient-centered service.
  • Ability to collaborate effectively with clinical leadership and cross-functional stakeholders.
  • Experience with EHR systems is preferred; experience with Athena is a plus.
  • Comfortable working in a fast-paced, startup-oriented environment where priorities can evolve quickly.
  • Demonstrated ownership, accountability, curiosity, humility, and willingness to learn.

  Benefits:

  • Fully remote work environment within the United States.
  • Opportunity to contribute to technology-enabled, patient-centered virtual healthcare.
  • Leadership and mentorship opportunities within a growing clinical operations team.
  • Mission-driven environment focused on improving outcomes for patients with chronic cardiopulmonary conditions.
  • Collaborative culture emphasizing ownership, innovation, continuous learning, and patient focus.
  • Commitment to diversity, equity, inclusion, and a respectful workplace.
  • Reasonable accommodations available for qualified individuals with documented disabilities.