Lead Learning Experience Designer

Accountabilities

• • Design and develop innovative digital learning experiences, capacity-building resources, and performance-support solutions for contributors at different stages of their journey.
  • Partner with product teams, community groups, researchers, subject matter experts, and volunteers to understand learner needs, diagnose capability gaps, identify barriers, and uncover opportunities to strengthen participation.
  • Determine the most effective learning approach for each challenge, including self-paced courses, workshops, video, interactive experiences, AI-enabled support, or learning embedded directly into existing products and workflows.
  • Create learning experiences that help contributors understand new tools, workflows, policies, governance processes, and community practices.
  • Rapidly prototype, test, and iterate using modern authoring platforms, multimedia, experimentation methods, and AI-powered tools.
  • Apply learning science, user-centered design, and learning experience design principles to create effective, engaging, accessible, and inclusive solutions.
  • Evaluate learning effectiveness through learner feedback, participation metrics, analytics, and qualitative and quantitative insights, using evidence to continuously improve experiences.
  • Stay current with learning technologies, digital engagement, online education, AI, and emerging instructional approaches, identifying opportunities to expand and strengthen learning initiatives.
  • Contribute to the evolution of the broader learning strategy while ensuring resources reflect principles of openness, collaboration, equity, accessibility, and knowledge sharing.

  Requirements

  • Demonstrated experience designing and developing digital learning experiences for diverse and global audiences.
  • Proven experience creating engaging e-learning, instructor-led, virtual, blended, or other modern learning solutions.
  • Hands-on experience using a learning management system (LMS) to develop, organize, manage, and publish learning content.
  • Strong ability to identify capability gaps, determine appropriate interventions, and rapidly design, build, test, and improve learning experiences.
  • Excellent written communication and content development skills, including the ability to simplify complex concepts for audiences with different backgrounds and levels of expertise.
  • Experience collaborating effectively with cross-functional stakeholders and subject matter experts.
  • Strong commitment to accessibility, inclusive design, and culturally responsive learning practices.
  • Experience working with volunteer communities, open-knowledge initiatives, nonprofits, or international organizations is a plus.
  • Experience designing for multilingual audiences and collaborating across cultures and time zones is preferred.
  • Familiarity with tools such as Rise, Storyline, Camtasia, Adobe Creative Suite, Figma, video editing platforms, AI content-generation tools, or comparable technologies is advantageous.
  • Experience applying product design practices such as user research, prototyping, experimentation, A/B testing, product analytics, and iterative improvement is beneficial.
  • Strong curiosity about how people learn and what motivates participation, combined with the ability to balance creativity with research, data, structure, and feedback.
  • Comfortable working autonomously in ambiguous, evolving environments and taking ownership from identifying a problem through building and refining a solution.
  • Strong interpersonal and collaboration skills, with the ability to work effectively with people from varied cultural, linguistic, and professional backgrounds.

  Benefits

  • U.S. annual salary range of $117,437–$177,624, with the final offer influenced by factors such as location, skills, experience, and other individualized considerations.
  • Remote-first working environment, with staff and contractors distributed across numerous countries.
  • Flexible work arrangements designed to support a globally distributed workforce.
  • Competitive, equitable compensation practices that do not take salary history into consideration.
  • Opportunities to contribute to a mission-driven organization focused on freely accessible knowledge and global participation.
  • Inclusive and equitable workplace committed to diversity and equal employment opportunity.
  • Accessibility and reasonable accommodations throughout the hiring and employment process.
  • Eligibility to work is subject to applicable country and state hiring requirements; U.S. hiring is currently available in designated states and territories.
  • Professional opportunities to work at the intersection of learning experience design, digital education, product thinking, AI, and community engagement.