Lead Contract Manager (Spanish & Italian)

Role Summary

Our mission at HubSpot is to help millions of organizations grow better. As a Lead Contract Manager on the Strategic Accounts team, you’ll own complex renewals and commercial outcomes for HubSpot’s highest-paying and Lighthouse customers.

You’ll lead value-driven renewal conversations, partner closely with Customer Success, Sales, and Legal, and ensure accurate forecasting and contract execution. This role also serves as a senior IC within Contract Management — mentoring peers, improving processes, and contributing to the strategic evolution of how we serve our most complex customers.

What You’ll Do

• Own and lead complex renewal and contract negotiations for strategic and upmarket customers, ensuring clarity, accuracy, and positive outcomes
• Partner with Strategic Account customers to understand their goals, challenges, and investment priorities, aligning contracts to business value
• Collaborate with Sales, Customer Success Managers, Legal, and senior stakeholders to execute renewals smoothly and resolve complexity
• Maintain accurate renewal forecasts and lead pipeline reviews, improving predictability and consistency
• Deliver best-in-class service to enterprise customers (200+ employees), balancing customer advocacy with commercial outcomes
• Mentor and support other Contract Managers through coaching, best-practice sharing, and informal leadership
• Contribute to process improvements, playbooks, and pilots that scale impact across Contract Management and Customer Success
• Support strategic initiatives and cross-functional projects that evolve how HubSpot manages upmarket renewals

Required Qualifications

• Fluency in Spanish, Italian and English
• 5+ years of experience in contract management, renewals, or a closely related SaaS commercial role
• Experience managing complex contracts and partnering closely with Legal teams
• Proven success working with large, enterprise organizations (200+ employees)
• Strong negotiation skills with a growth-oriented, value-based approach