Lead Client Services Project Manager, CX

Role Description

• Manage high-visibility software and AI/GenAI projects, ensuring delivery aligns with scope, timelines, and customer expectations
• Manage project plans, schedules, RAID logs, and all core project documentation
• Provide clear and consistent communication with executive leadership
• Drive ownership and accountability
• Manage escalations

An AI delivery-driven leader to guide complex, customer-facing projects from initiation through closure. Provide strategic directions across end-to-end delivery, act as the primary client partner, and ensure clear, consistent communication up to the leadership level. Work closely with technical, product, and AI/GenAI stakeholders to drive roadmap alignment, support go-to-market readiness, and proactively manage risks, dependencies, and escalations.

The ideal candidate brings strong leadership presence, proven experience overseeing multiple concurrent initiatives, and a solution-oriented mindset that drives team alignment, smooth execution, and measurable customer value.