Lead Care Coordinator

Background

FamilyWell is an AI-enabled mental health start-up dedicated to solving the women’s mental health crisis by seamlessly embedding high quality, equitable, & affordable mental health care into OB/Gyn practices. FamilyWell provides comprehensive virtual mental health services designed specifically for integration into women’s health practices and health systems. FamilyWell’s virtual care team model delivers evidence-based mental health support throughout the full reproductive lifecycle—from fertility through menopause—using the proven Collaborative Care Model (CoCM).

Our tech-enabled platform seamlessly embeds coaching, therapy, and psychiatric services directly into clinical workflows, making high-quality mental health care accessible, affordable, and insurance-covered. With 95% of patients experiencing clinical improvement within four months, we're addressing one of healthcare's most underserved areas while creating a financially sustainable model for our provider partners.

Following our recent $8M Series A funding, we're expanding nationwide and seeking exceptional talent to join our mission-driven team.

Role

The Lead Care Coordinator is a strategic people leader, operational problem-solver, and technology champion responsible for scaling and optimizing FamilyWell's Care Coordination function.

This role oversees the performance, development, and day-to-day operations of the Care Coordinator team while leading initiatives that leverage technology, automation, and process improvement to scale operations efficiently. The ideal candidate is passionate about developing high-performing teams, using data to drive decision-making, and creating innovative systems that allow Care Coordinators to focus on high-value patient and provider interactions while technology and automation reduce administrative burden.

Reporting to the Manager of Clinical Operations, this individual will partner closely with Product, Clinical Operations, and Clinical Leadership to identify opportunities for automation, develop scalable workflows, improve operational efficiency, and ensure seamless coordination across the patient journey. This role will serve as a critical bridge between frontline operations and product development, helping shape technology solutions that improve team performance, patient outcomes, and provider experience

The Lead Care Coordinator is accountable for both team performance and operational innovation, ensuring Care Coordinators consistently achieve key performance metrics while leveraging technology and automation to maximize patient-facing impact.

Key Responsibilities

• Team Leadership & Development: Lead, coach, and develop a team of Care Coordinators through regular supervision, performance management, mentorship, and professional development. Foster accountability, collaboration, and operational excellence.
• Care Coordination Operations: Maintain a reduced Care Coordinator caseload to stay connected to frontline workflows, patient experience, and clinic partner needs while serving as an escalation resource for complex coordination issues.
• Technology & Automation Strategy: Identify, prioritize, and implement opportunities to automate administrative work across the Care Coordination function. Continuously evaluate tools, systems, and processes.