Lead Billing Analyst

Position Summary

Harness is seeking a detail-oriented, high-impact Lead Billing Analyst to join our Revenue Accounting team. This is a critical role for an individual who thrives in a fast-paced environment with a process improvement mindset. You will not only own the end-to-end billing and collections operations for our fast-growing SaaS business but also serve as a change agent, identifying efficiencies and scaling our full AR cycle infrastructure.

The ideal candidate is an operator who can work independently, maintain audit-ready processes, and proactively drive continuous improvement in billing system accuracy and AR life-cycle management.

About the role

Billing Operations

• Full Cycle Ownership: Generate, review, and deliver accurate customer invoices aligned to contract terms and ASC 606 revenue recognition policies.
• Complex Billing Models: Support all billing models including subscription, usage-based, milestone, and professional services; ensure zero contractual mismatches.
• Systems Management: Maintain billing system integrity (NetSuite); serve as primary owner of the billing module, managing customer setup, amendments, and terminations.
• Discrepancy Resolution: Proactively identify and resolve billing gaps and exceptions before each period close.
• Cross-functional Collaboration: Build strong partnerships with DealOps, Sales Org, Legal, IT, and Finance; communicate clearly and escalate issues with the right context and urgency.

Accounts Receivable & Collections

• AR Lifecycle Management: Own the AR aging cycle; monitor outstanding balances, prioritize outreach, and develop tailored collection strategies for key accounts.
• Cash Application & Reconciliation: Manage the end-to-end cash application process, ensuring timely and accurate posting of bank deposits, wire transfers, and credit card payments to the subledger.
• Credit Risk Assessment: Perform credit reviews for new customers and establish/monitor credit limits to mitigate financial risk.
• Dispute Management: Manage disputes and inquiries related to billing and payments.