Lead Accessibility Specialist

Accountabilities:

• • Lead end-to-end product and program design initiatives, developing desired experiences that balance business objectives with customer needs and research insights.
  • Apply human-centered design methods throughout the product lifecycle, from vision and discovery through launch, iteration, and optimization.
  • Advocate for accessible, inclusive, and customer-centered experiences across digital products, platforms, and channels.
  • Partner with product owners and developers to define functionality, user requirements, design standards, and implementation expectations.
  • Develop and communicate concepts through workshops, whiteboarding, wireframes, prototypes, user scenarios, flow diagrams, and usability studies.
  • Lead cross-functional design workshops, sprints, planning sessions, and stakeholder meetings using design-thinking methodologies.
  • Collaborate with experience research teams to plan and conduct customer and user research that informs design decisions.
  • Mentor Product Designers and help strengthen design-thinking capabilities across product teams and senior leadership.
  • Lead, mentor, and potentially manage designers across multiple product areas while contributing to broader product and experience vision.
  • Identify opportunities to share resources, patterns, practices, and methodologies across teams to create more consistent end-to-end experiences.
  • Build trusted relationships with cross-functional stakeholders through clear storytelling, influence, and persuasive communication.
  • Champion the customer perspective at all levels of the organization and confidently challenge assumptions when needed.
  • Contribute to recruiting and hiring activities and help evolve the team's design practices and methodological toolkit.
  • Maintain appropriate compliance, operational risk, internal control, and regulatory standards while delivering design initiatives.
  • Promote a collaborative environment that supports belonging, inclusion, accountability, and continuous improvement.

  Requirements:

  • Bachelor's degree in UX Design, Human-Computer Interaction, Industrial Design, or a related discipline, with at least 5 years of relevant experience; alternatively, 9 years of combined education and relevant/product design experience.
  • Proven expertise in Product Design and Human-Centered Design, with experience managing programs from initial vision through launch and iteration.
  • Strong knowledge of accessibility standards, cross-platform considerations, mobile interfaces, systems thinking, and industry best practices for web, desktop, and mobile applications.
  • Demonstrated ability to create use cases, flow diagrams, prototypes, scenarios, wireframes, and other design artifacts for diverse stakeholder groups.
  • Experience selecting and applying different design-thinking methodologies appropriately throughout product development.
  • Hands-on experience designing across multiple digital touchpoints and non-digital channels and supporting implementation of those designs.
  • Strong project and people management capabilities, with the ability to operate effectively as both a strategic project leader and hands-on individual contributor.
  • Proven ability to mentor and educate others on experience design principles and advocate for customer-centered decision-making.
  • Extensive experience facilitating remote and in-person workshops using tools such as Miro and Webex.
  • Proficiency with design and prototyping tools such as Adobe, Sketch, InVision, Figma, or comparable platforms.
  • Strong communication, storytelling, influencing, and relationship-building skills, with the ability to work effectively with colleagues, clients, and senior stakeholders.
  • Comfortable navigating ambiguity in a self-directed environment while taking ownership, making decisions, and prioritizing effectively.
  • Customer-centric, curious, resilient, collaborative, accountable, and continuously focused on improving experiences.
  • Advanced degree and familiarity with design systems are preferred.
  • Experience in financial services is a plus.

  Benefits:

  • Annual salary range of $103,000 to $171,600, with individual compensation determined by location, knowledge, skills, and experience.
  • Remote-eligible position within the United States.
  • Competitive benefits covering medical and retirement needs.
  • 40 hours of paid volunteer time each year.
  • Opportunities for professional growth, development, and continued learning.
  • A collaborative environment centered on integrity, ownership, curiosity, candor, and teamwork.
  • Opportunity to work on meaningful customer experiences with broad organizational impact.