Law Enforcement Response Associate (Remote)
About the role
<div class="content-intro"><p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you’ve been searching for!<br><br>Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts. &nbsp;<br><br>Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values:&nbsp;<br>&nbsp;<br>Integrity – Collaboration - Relationships – Excellence – Creativity - Results &nbsp;</span></p>
<p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Join Us,</span></p>
<p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Concentric - "Your World Secured"</span></p></div><p><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">We are currently hiring a <strong>Law Enforcement Response Associate</strong> to join our team embedded with our client! This position allows for remote work within the United States.&nbsp;</span></p>
<p><strong><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">*This is a full-time position temporary position for 6 mo with the possibility of extension. A typical week’s schedule consists of four 10-hour days and requires one weekend day.&nbsp;</span></strong></p>
<p><span style="text-decoration: underline; font-size: 10pt; font-family: verdana, geneva, sans-serif;"><strong>JOB DESCRIPTION</strong></span></p>
<p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">The Law Enforcement Response (LERT) Associate is pivotal in maintaining coordination between client teams, key law enforcement officials, and government agencies. This role drives strategic safety efforts for the client community and coordinates responses with other cross-functional teams. In this role, you will identify safety threats to the client community and take appropriate action by liaising with law enforcement agencies. Additionally, with your tenured experience, you will mentor newer associates on the team and handle highly sensitive case types and process improvements.</span></p>
<p><span style="text-decoration: underline; font-size: 10pt; font-family: verdana, geneva, sans-serif;"><strong>RESPONSIBILITIES</strong></span></p>
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<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Respond to requests from law enforcement and government authorities globally.</span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Review and assess requests related to critical safety incidents and emergency and emergency-in-progress situations that require timely, accurate responses and engagement with law enforcement to keep the client community safe.</span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Identify and flag potentially high-risk requests for internal escalation and review to LE Ops management.</span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Investigate, track, analyze, and accurately respond to a variety of legal requests for user data, working directly with law enforcement authorities, government agencies, and court officials.</span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Comprehensively document investigation results and decisions.</span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Maintain high levels of confidentiality and accuracy while performing investigations.</span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Ability to demonstrate excellent judgment and provide recommendations on the best course of action for responding to requests.</span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Work with CS, Safety, and Trust teams to develop and refer relevant criminal matters to law enforcement authorities.</span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Demonstrate great judgment and be open to sharing best practices with your LE Ops colleagues.</span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Provide guidance and mentorship to other LE Ops associates; participate in the training of new associates.</span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Ensure that urgent cases are identified, actioned effectively, and handled in accordance with applicable laws and internal community standards and policies</span></li>
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<p><span style="text-decoration: underline; font-size: 10pt; font-family: verdana, geneva, sans-serif;"><strong>REQUIRED QUALIFICATIONS</strong></span></p>
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<li style="font-weight: 400; font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Must be able to legally work in the country where this position is located without visa sponsorship.</span></li>
<li style="font-weight: 400; font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Fluency in French (reading, writing, and speaking) is required</span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">4+ years of relevant experience in legal operations, investigative, or analytical roles.</span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Skilled in various computer systems, internet technology, and software (MS Office, etc.).</span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Strong interpersonal and communication skills, both written and verbal.</span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Analytically minded with strong attention to detail and accuracy.</span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Advanced knowledge of SQL, Salesforce, and/or an interest in learning more.</span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Ability to manage and prioritize large ticket volumes.</span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Confidence in corresponding with law enforcement at all levels in a tactful and considerate manner, ensuring a positive stakeholder experience.</span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Uses knowledge of how different teams across their function impact the achievement of objectives.</span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">A self-starter who enjoys working in a rapidly changing environment.</span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Good sense of humor and a love for fun and adventure.</span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Manages time efficiently and prioritizes deliverables effectively.</span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Acts as a specialist, providing subject matter expertise and/or guidance to more junior team members.&nbsp;</span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Works with a high degree of independence and initiative to resolve issues.</span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">A critical thinker with the ability to understand the implications of a given scenario within the business/operational context.</span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Provides a high level of administrative support and works with highly sensitive and confidential material.&nbsp;</span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Exchanges complex information and ideas effectively, adapting to a range of audiences.</span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Contributes to, and may lead, process improvements.</span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">This is a full-time position. The team operates 24 hours per day, seven days per week, and requires regular shift work, including some holidays and weekends.</span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">This position requires up to 10% travel.</span><br>
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<p><span style="text-decoration: underline; font-size: 10pt; font-family: verdana, geneva, sans-serif;"><strong>PREFERRED QUALIFICATIONS</strong></span></p>
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<li style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Bachelor’s Degree in a related field</span></li>
<li style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Investigative experience preferred</span></li>
<li style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Experience in data cleaning, data visualization, and/or data engineering</span></li>
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<p><span style="text-decoration: underline; font-size: 10pt; font-family: verdana, geneva, sans-serif;"><strong>COMPENSATION &amp; BENEFITS</strong></span></p>
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<li style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">The HSA medical plan covers 100% of the premium for employee-only coverage. The PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents.</span></li>
<li style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Concentric also offers an HSA employer contribution</span></li>
<li style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Medical FSA</span></li>
<li style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Employer-paid insurance: life, STD, LTD, and AD&amp;D&nbsp;</span></li>
<li style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">401 (k) including employer match&nbsp;</span></li>
<li style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">11 paid holidays&nbsp;</span></li>
<li style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Paid leave (vacation, sick, parental)</span></li>